forward all not working properly

[itariq12345]

Hi,

we are running cisc cucm version 12.

i have a issue with a call forward and voice mail. its best to explain with an example.

2 users:

User A. 2222  -  has voicemail account

User B 3333  - has voicemail account

A forward all is done from 2222 user A to 3333 user B

if dialed 2222 user A the number does divert to user B, however on no-asnwer the voicemail goes back to users A.

not sure if we have missed somthing.

it should be if dialed 2222 with a forward on to 3333, upon no answer it should go to 3333 user B voicemail as it has forward checked to  3333

kindly advise on this.

i hope i making any sense.

[Vaijanath Sonvane]

Hi,

If you want a call to go to the last redirecting number then you need to change "Use Last (Rather than First) Redirecting Number for Routing Incoming Call" parameter in Unity Connection Administration. Please note this parameter has enterprise wide effect which will affect all users. Below is screenshot for your reference: