10-14-2013 03:35 AM - edited 03-17-2019 03:38 PM
Hi @ all,
we use IM & Presence and want to use for some user a different jabber-config.xml file. We upload the file jabber-config-group1.xml via CUCM TFTP File Managment. We restart the TFTP Services. After that we put the file name jabber-config-group1.xml to the
Cisco Support Field , reset the device. But the jabber client download still only the jabber-config.xml file.
Miss I something?
thx for help
10-14-2013 04:40 AM
Hi,
Have you looked at this new jabber-config.xml file to see if there are changes you have entered in jabber-config-group1.xml?
Downloaded file should be jabber-config.xml in any case.
Regards,
Srdjan
10-14-2013 05:00 AM
Hallo,
we start the client few times but the jabber-config.xml have only the default conifg in.
Restart of the TFTP services are enougth?
Here are the config file waht we want to add. The file is in utf-8 format
regards
Joerg
10-14-2013 05:24 AM
Hi,
And is downloaded jabber-config.xml differs from this one?
Can you show also recieved xml configuration?
Other than uploading correct xml file, restarting TFTP service and setting this file on CUCM under the phone settings "Cisco Support Field", there is nothing else required.
More details on configuration you can find here: http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_C9731738_00_jabber-windows-install-config_chapter_0101.html#JABW_TK_CD3600CC_00
10-18-2013 03:39 AM
Hi, I go in deept to check whats going wrong.
If I look in the logs i found the follwoing error.
[lephonyservice\TFTPConfigParser.cpp(133)] [TelephonyAdapter] [TFTPConfigParser::parseOutConfigurationFileName] - Detected that the "Cisco Support Field" has the following content: jabber-cups-config.xml
2013-10-18 12:22:13,236 DEBUG [0x000016cc] [elephonyServiceCapabilitiesImpl.cpp(153)] [subTelephonyServiceCapabilities] [SubTelephonyServiceCapabilitiesImpl::setSelectDeskphoneDevice] - Setting to value: [true]
2013-10-18 12:22:13,237 DEBUG [0x000019f0] [lephonyservice\TFTPConfigParser.cpp(150)] [TelephonyAdapter] [TFTPConfigParser::parseOutConfigurationFileName] - Ignoring "Cisco Support Field" key: [jabber-cups-config.xml]
But no reason why?
Any idea?
regards
joerg
10-18-2013 07:54 AM
Hi
sometime it is very important to RTFM.
We found the problem, after we set also the "configurationfile" in the supported field, it´s works.
Last question, my understanding of the xml files is. The the jabber client mix the jabber-config.xml and the cisco supported field jaber config to one file. But we see in the jabber client only the settings from the cisco supported field.
Is my undertstanding wrong or is this a bug?
regards
joerg
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide