01-13-2021 07:10 AM
Hi,
I am working on CME ver 15.0 to enable AA inside it, and I want when press number 1 will call the extension 1010 and I did this and it works with me when call the 500 internally for test and then I press 1 then call 1010, is good! but the issue when I want to call any extension number internally start with "1" for example " want to cal 1020" then directly forward it to 1010 and I don't want to be like that!
How can I make the hunt pilot only for AA not for internal calls?
:
application
service aa flash:its-CISCO.2.0.1.0.tcl
paramspace english index 1
param number-of-hunt-grps 3
param handoff-string aa
paramspace english language en
param max-time-vm-retry 2
param aa-hunt1 1
param aa-pilot 500
paramspace english location flash:
param second-greeting-time 60
param number-of-hunt-groups 1
param call-retry-timer 15
param welcom-prompt _welcome.au
paramspace english prefix en
param voice-mail 5000
param max-time-call-retry 700
param service-name queue
!
service queue flash:its-CISCO.2.0.1.0.tcl
param queue-len 10
param aa-hunt1 1
param number-of-hunt-grps 1
param queue-manager-debugs 1
dial-peer voice 12 voip
service aa
destination-pattern 500
session target ipv4:192.168.50.1
incoming called-number 500
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
ephone-hunt 10 sequential
pilot 1
list 1010
Thanks
01-13-2021 09:46 AM
its because of the below configuration.
ephone-hunt 10 sequential
pilot 1>>>>>>>>>>
list 1010..
bacd configuration is well explained on below link.
01-14-2021 05:44 AM
I tried it now and when press 1 or 2 the call ended!
this is the configuration:
service aa flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param number-of-hunt-grps 2
param handoff-string aa
param dial-by-extension-option 3
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 500
paramspace english location flash:
param second-greeting-time 60
param welcome-prompt_bacd_welcome.au
param call-retry-timer 15
param max-time-call-retry 600
param voice-mail 4005
param service-name queue
service queue flash:app-b-acd-3.0.0.2.tcl
param queue-len 15
param aa-hunt1 7000
param number-of-hunt-grps 2
param aa-hunt2 7050
param queue-manager-debugs 1
dial-peer voice 301 voip
service aa
incoming called-number 500
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 300 voip
destination-pattern 500
session target ipv4:192.168.50.1
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
ephone-hunt 1 sequential
pilot 7000
list 1010
timeout 10
!
!
ephone-hunt 2 sequential
pilot 7050
list 1003
timeout 10
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