Intergrating Unity Voice-mail with Jabber

[Sue Fallon]

We are currently looking at using Jabber and have installed Jabber V 9.2.4

We are running Unity voicemail 7.1.3.

I think we have Unity all set up to use voicemail and we can indeed forward our phone using the computer to our voicemail but we are not seeing anything in Jabber to allow us to access VM from the Jabber client.

I have gone through checks and the following IS set up:

Class of Service in Unity is set to allow users to access VM using IMAP

Unity Voicemail Server is set up

Mailstore is set up

Voicemail Profile is set up

CCMCIP Profile is set up

CUP is set in the credential source for VM. We have also removed CUP and used "Not Set".

We are now getting the Voicemail icon and the Phone Accounts option in the Options menu but we still can't get connected.

Any pearls of wisdom?

Ta

Sue

[Miguel Aikens · Accepted solution]

Below you will find the answer to this question:

Set Up On-Premises Deployments with Cisco Unified Communications Manager Version 9.x and Higher

http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_2/JABW_BK_J6915A59_00_jabber-windows-server-setup_chapter_01.html#JABW_TK_C290FF8A_00

Remember:

Cisco Jabber connects to the voicemail service through a REST interface and supports Cisco Unity Connection version 8.5 or later.

Please remember to rate helpful responses.

Miguel Aikens

[Sue Fallon]

I did read this document earlier but we don't have the REST or JETTY services as an option.

[Miguel Aikens]

You can try upgrading the Unity server or downgrade the Jabber version to 9.0.

Hope this helps!