cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Walkthrough Wednesdays
3265
Views
15
Helpful
16
Replies
0mn1p0tent
Beginner

Jabber 10.5.2 Chat Interface Latency Delay Poor Performance High CPU

Several users within my organization reported slow response when sending instant messages in Jabber.  The interface response was very sluggish when opening chat windows, sending, typing messages etc.  Response was almost as if the typing was buffered.  Pressing enter after the message s could take 2 seconds before the message was delivered.  We noticed high CPU when using the chat interface.  

Restarting the Jabber client did not resolve the issue.  

I closed Jabber and renamed the history files on the affected clients then re-opened.  This restored the application / interface performance in every case.  One of the chat history files was only 1MB so I am confused as to why a  chat history db that small would adversely affect the interface so much.

 

=================================

4/23/15 Additional Information: 

Installed Jabber 10.6.2 59142 on a client experiencing the issue in an attempt to resolve. The issue still persists until the history file is renamed/recreated evern after the upgrade.

16 REPLIES 16
nmoore1978
Beginner

Cisco has released 10.6(4) to address this issue. 

Thank you.

It fixed that but my Jabber does not detect my audio card anymore :/

Content for Community-Ad

Spotlight Awards 2021