04-12-2016 07:16 AM - edited 03-17-2019 06:01 PM
Javier F. Berthin
04-12-2016 09:19 AM
Didn't understand what exactly you are looking for ? As per snap shot, you have logged into jabber successfully and seem to be everything fine.
Just add group and then contacts in jabber and do start testing.
04-12-2016 10:32 AM
Thanks for your answer.
Maybe I am not clear enough with Jabber interface, but when I load it, I do have just what I got in the screenshot, but I cannot call o see to anybody else.
In my first attempt, in the presence server, the topology I had most of the services in red. And now all of them, except one, are okay.
Should I consider to upload a cterm... file in the CUCM considering that I am using the latest release of Jabber client?
Thanks again for your cooperation.
04-12-2016 01:32 PM
Contact resolution isn't working (typical indication of showing up name as user@domain). Directory source need to be configured. There are many guide/sources out there. here is one -
As a generic rule, if your Windows PC is joined to the domain and presence server is on the same domain contact resolution *should work (your own name would show up as First Name /Last name
For the rest of the services, you will need to go thru the guide one step at a time to configure them (for cucm 9.x above that would be 'UC Service Profile' with 'UC Services' on CUCM). SIP Trunk is only for showing "On a call" status, nothing else.
04-13-2016 05:24 PM
Hi Dear Friends:
Thank you very much for your guidelines.
I would like to ask you 3 questions that you could answer correctly.
1) On the CUP topology report I do have a service that is stopped "Cisco XCP Message Archiver", why this service is stopped, and how can I fixed?
2) On the Warnings Admin Page I have the report that the Database replication is not complete, between the CUP and the CUCM, why I am getting this warning?
3) On the Jabber Client I just have 2 icons services, the CONTACTS and MEETINGS, and not the phone. What I am missing to get this one?
Thank you again for your help.
04-12-2016 10:28 PM
Not mandatory to upload cterm, integration with ldap/AD.
Below is the summary of config which you must have placed in CUCM and IMP. And put IM&P IP address in advanced settings of Jabber if you have not created _Cisco-uds srv in enterprise DNS.
Step 1: Services in cucm: Cisco CTI Manager, cisco axl web service, Dir Synch should be activated.
Step 2: Configure SIP trunk
Step 3: Assign that SIP trunk as the IM and Presence PUBLISH Trunk on CUCM Service parameter.
Step 1: Configure Proxy Server Settings; IMP > Presence > Routing > Settings.
• Choose On for the Method/Event Routing Status.
• Choose Default SIP Proxy TCP Listener for the Preferred Proxy Server.
Step 2: Add CUCM as Presence Gateway in IMP; IMP > Presence > Gateways.
Create end user (Associate end user to "Standard CTI Enabled" acess control group); Enable User for Unified CM IM and Presence otherwise user will not sync to IMP, associate CSF device.
Create a CSF device and assign end user under owner user id and at line.
To add contacts in Jabber, 1st create group name and then create "Company Contact" as user@domain name, once you add contact in jabber then you can start chat.
Hope this will help you, for further information you may go through CUCM-IMP doc.
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