12-05-2013 05:39 AM - edited 03-17-2019 03:46 PM
Hello all,
A customer running UCM 9.1.2 with IM&P 9.1.2. They have rolled out Jabber Desktop as the default application for IM and Presence for the organization. We have setup several "SERVICE PROFILES" inside of UCM to differentiate between Ehanced Presence for employees that have both IP Phones and Jabber, and just Regular Presence for employees that do not have an IP Phone on the system. We made the Regular Presence the "DEFAULT SERVICE PROFILE" and then we ran a bulk update to update all users "currently" in the directory to have the option
HOME CLUSTER and ENABLE User for Unified CM IM and Presence.
CUCM is AD integrated so all the users come from AD
The issue we are experiencing is for any new hires, the account gets created in AD then eventually sync'ed into CUCM. We can't find a switch that allows us to make sure new users have certain "DEFAULT USER" settings namely "HOME CLUSTER" and "Enable User for Unified CM IM and Presence. So these new users are not getting this setting and can not login to Jabber until this occures
Thanks
Solved! Go to Solution.
12-12-2013 06:26 AM
Hi Ryan,
I have the same issue and at the moment no solution for that.
I have a bulk user template, so everytime new users come in, I bulk the setting over the new users.
Would be nice to see, if someone has another solution.
Best regards
Ben
12-12-2013 06:26 AM
Hi Ryan,
I have the same issue and at the moment no solution for that.
I have a bulk user template, so everytime new users come in, I bulk the setting over the new users.
Would be nice to see, if someone has another solution.
Best regards
Ben
12-12-2013 06:35 AM
Yes this is the official answer, I even opened a case with TAC and they confirmed there is currently no automated way to have users default to a given profile
Really would be nice to have this
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