Jabber auto answer windows version.

[wassinkb]

Hello,

I had an request form one of my users to have auto answer availebel for some of thare agents.
So i tryed to turn in the directory number but thare it stats that this is unavailebel for this device.
So i did a google search and i only found that is can be done in ios.

But that just seems straings to me.
So dos annyboddy know of a way of doing that in windows?

[Jonathan Schulenberg]

Since you said “agents” I presume this is a call center? If yes and you’re using UCCX, check out Configure an Auto Answer with Finesse. It has the advantage of only answering ACD calls vs. risking a hot mic for direct calls while the agent is Not Ready or logged out. UCCE/PCCE has a feature for this as well, although I believe it’s implemented differently.

I would have bet that the Jabber CSF device type supports CUCM auto-answer though; I’m surprised to hear that isn’t working.