Jabber Chat Lag

[brubin001]

Every time I hit Enter to send a chat message in Jabber, it takes 1-2 seconds for the message to send.  When I receive a message, I hear the receipt sound, but the message doesn't show up until a few seconds later.  I started using Jabber a few months ago and this problem has been happening for the past week or two, so it hasn't always been like this.  Prior to a week or two ago, sending and receiving chats was instantaneous.

I am using Jabber 10.5.2 on Windows 8.1

[wellsdavidj]

Try checking your anti virus. I have seen scans hit the hard drive hard causing chat delays like this.

[dewajudi agenjudionline]

i m already checked , my anti virus is normally

[Ethan Haberman]

While we aren't sure which update caused the issue, we believe there is a correlation between a Windows Update and the slowness. We are having this problem organization-wide for a week or so. Windows 7 and Jabber 10.6.0 - 10.6.2

[gdsouza8484]

We are having the same issues with Windows 7 and Windows 8. Running Jabber 10.5.0 and Jabber 10.6.2. Have you raised this with TAC yet and is so can I get the bugID?

[Ethan Haberman]

I haven't had a chance to talk to TAC yet about it.

[gdsouza8484]

Just did some more testing, look like it is related to the latest MS security patches that were rolled out this month. I rolled them all back and it is functioning normally.

Also removing the history file seem to be a temporary work around

Looks like some sort of bug with Cisco and the latest patch, right when the rolled out Skype for Business....timing....

[dwtcp]

It is true, removing history solves the problem. But not for long time.

After chatting for 1-2 hours, the problem rises again with the specific person you chat with.

I rolled back to jabber 10.5 or older and still, the same issue.

I have an opened TAC since yesterday.

BTW, which security update have you uninstalled?

[amoskraus]

We have also experienced this issue with Jabber 10.5 since Windows patching took place.  I have also experienced a temporary improvement when clearing the chat history.  I'd be very interested in what TAC says.  Thank you.

[dwtcp]

Check this out!

https://tools.cisco.com/bugsearch/bug/CSCuu02593

Antonis

[douglasfir]

Hello,

I've just upgraded to 10.6.4 and the problem is gone. Based on the bug description send by dwtcp (Antonis), the solution is the upgrade to the latest version.

Regards, Dragan

[Carl Duvall]

I was running 10.6.0, upgrade to 10.6.4 and this corrected my issue as well.

[amoskraus]

Upgrading to 10.6.4 worked for us as well.  Thank you!