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amoskraus
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1 Helpful Vote
5 Replies
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Member since ‎08-05-2005
17
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Re: Jabber 12.9 shrinks images that are pasted in to chats

Created by in Collaboration Applications
09-18-2020
09-18-2020
Thanks for your reply Jaime. Is there something that can be done to help bump the priority of a know...

Jabber 12.9 shrinks images that are pasted in to chats

Created by in Collaboration Applications
09-16-2020
09-16-2020
I have received a lot of negative feedback about Jabber 12.9 and 12.9.1 on how they handle images th...

Re: UCCX Database access for custom reporting on raw data

Created by in Contact Center
09-08-2020
09-08-2020
Thanks for your reply Thomas. Do you know if there's any procedure documentation on how to set this ...

UCCX Database access for custom reporting on raw data

Created by in Contact Center
09-04-2020
09-04-2020
I understand we can use the API to gather structured data from UCCX, but my Business Intelligence te...

Pass Finesse Desktop wrap-up code to Quality Management metadata during wrap-up time.

Created by in Contact Center
06-15-2020
06-15-2020
I'm attempting to pass the wrap-up reason code from Finesse Desktop (UCCX 11.6) to Quality Managemen...

Re: Is silent monitoring supported on Jabber Softphone?

Created by in Contact Center
11-01-2019
11-01-2019
Thanks for your response. I already had the "Control of Phone" settings, but missed the Monitoring C...

Re: Is silent monitoring supported on Jabber Softphone?

Created by in Contact Center
11-01-2019
11-01-2019
Thanks so much. I can't believe I missed that. Adding the Recording and Monitoring CSS resolved the ...

Is silent monitoring supported on Jabber Softphone?

Created by in Contact Center
10-31-2019
10-31-2019
We are looking at moving to Jabber softphone for our agents and supervisors. I have one supervisor s...

UCCX 10.6 Finesse Agent Email Discard/Delete Button

Created by in Contact Center
10-17-2018
10-17-2018
While working in Finesse Agent (UCCX version 10.6) Does anyone know of a way to allow Agents to dele...

Finesse Ring No Answer Reason Code

Created by in Contact Center
08-16-2018
08-16-2018
We are new to Finesse on UCCX version is 10.6. When our agents miss a call their status goes to simp...

Re: Cisco 8831 Conference phone: Inactive Load failure Reason internal Error

Created by in Cisco Bug Discussions
01-05-2018
01-05-2018
Were you able to get a resolution to this problem?

Re: CUIC Adding Totals at bottom of reports

Created by in Contact Center
10-11-2017
10-11-2017
I'm only get options for group by, sort by, show summary, and show summary only. Is my report limite...

What is the maximum recommended RM Jtapi device association in CUCM

Created by in Contact Center
01-23-2017
01-23-2017
We are preparing for a large increase in call volume and needs to add several new devices that can b...

Can Quality Management (desktop recording) record IP Communicator calls?

Created by in Contact Center
11-14-2016
11-14-2016
We are currently running Quality Management 10.5 (Cisco) using desktop recording to record calls. We...

Thank you so much jamieparr. 

Created by in Contact Center
08-31-2016
08-31-2016
Thank you so much jamieparr. I found the information on modifying the historic reports before, but t...
Public Statistics
Date Registered ‎08-05-2005 01:26 PM
Date Last Visited ‎09-16-2020 09:12 AM
Total Messages Posted 17
Total Helpful Votes Received 5
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