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I'm using the DB Write step in my UCCX script (v11.6.2) and would like to gather more information if/when a SQL Error is encountered. Is there a way to gather the specific SQL error that was returned and have it write to a custom call variable in the...
I would like to use my Cisco ATA 191 with a cloud solution. I've been able to to get into the IVR and get the IP address (from option 110), but I'm unable to web into that IP address from a workstation that is on the same VLAN. It seems like web ac...
We've been using virtual backgrounds for a month or two now and I have had a few people say the performance of there video conference is impacted when they use a virtual background. I did some testing on my own and I didn't see an increase in bandwi...
I have received a lot of negative feedback about Jabber 12.9 and 12.9.1 on how they handle images that are pasted into a chat. Jabber shrinks the pasted images to the point where anything larger than a few inches has to clicked on to open it up out...
I understand we can use the API to gather structured data from UCCX, but my Business Intelligence team whats to have access to raw data. So they can continuously report on call details. I'm assuming there is a way, because CUIC even gives you the a...
Do you know of any tools that have come along since this post that will allow you to compare two scripts. I made some recent changes to our script and I want to make sure a step didn't get accidentally moved to the wrong place. Thanks!Amos
We are currently using Webex (Teams) with UCM Calling and I have the option in CUCM Admin to add/remove the device from Hunt Groups, but is there a way to do this at the user/client level?
I'm a bit embarrassed to admit. I just realized I have the Cisco On-premises model: ATA191-K9, not the 3rd-party UCaaS model: ATA1919-3PW-K9. That is why mine wouldn't let me web into it until after it registered with CUCM and the web interface was ...
I referenced this guide to learn the DHCP assigned IP address, but I do not see the an IVR menu option listed that enables web access. If you see it in this document or know the IVR menu option # for it please let me know what it is, because I'm sti...
