Cisco Community
English
Register
The War in Ukraine - Supporting customers, partners and communities. LEARN MORE
Register
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
amoskraus
‎03-09-2022

Beginner
Recent Badges
Awards
Recent Badges
See all
30 Helpful Vote
10 Helpful Vote
1 Accepted Solution
10 Replies
1 Helpful Vote
5 Replies
Stats
Member since ‎08-05-2005
23
Posts
40
Helpful
1
Solution

Passing SQL command error codes in UCCX Script

Created by in Contact Center
03-09-2022
03-09-2022
I'm using the DB Write step in my UCCX script (v11.6.2) and would like to gather more information if...

Re: How do you enable web access from ATA 191's IVR interface?

Created by in IP Telephony and Phones
04-01-2021
04-01-2021
I'm a bit embarrassed to admit. I just realized I have the Cisco On-premises model: ATA191-K9, not t...

Re: How do you enable web access from ATA 191's IVR interface?

Created by in IP Telephony and Phones
03-25-2021
03-25-2021
I referenced this guide to learn the DHCP assigned IP address, but I do not see the an IVR menu opti...

How do you enable web access from ATA 191's IVR interface?

Created by in IP Telephony and Phones
03-25-2021
03-25-2021
I would like to use my Cisco ATA 191 with a cloud solution. I've been able to to get into the IVR an...

Re: Do virtual backgrounds increase bandwidth utilization?

Created by in Webex Meetings and Webex App
10-21-2020
10-21-2020
Thanks for your reply Fritz_H. This information is very helpful and helps confirm what I was thinkin...

Do virtual backgrounds increase bandwidth utilization?

Created by in Webex Meetings and Webex App
10-20-2020
10-20-2020
We've been using virtual backgrounds for a month or two now and I have had a few people say the perf...

Re: Jabber 12.9 shrinks images that are pasted in to chats

Created by in Collaboration Applications
09-18-2020
09-18-2020
Thanks for your reply Jaime. Is there something that can be done to help bump the priority of a know...

Jabber 12.9 shrinks images that are pasted in to chats

Created by in Collaboration Applications
09-16-2020
09-16-2020
I have received a lot of negative feedback about Jabber 12.9 and 12.9.1 on how they handle images th...

Re: UCCX Database access for custom reporting on raw data

Created by in Contact Center
09-08-2020
09-08-2020
Thanks for your reply Thomas. Do you know if there's any procedure documentation on how to set this ...

UCCX Database access for custom reporting on raw data

Created by in Contact Center
09-04-2020
09-04-2020
I understand we can use the API to gather structured data from UCCX, but my Business Intelligence te...

Pass Finesse Desktop wrap-up code to Quality Management metadata during wrap-up time.

Created by in Contact Center
06-15-2020
06-15-2020
I'm attempting to pass the wrap-up reason code from Finesse Desktop (UCCX 11.6) to Quality Managemen...

Re: Is silent monitoring supported on Jabber Softphone?

Created by in Contact Center
11-01-2019
11-01-2019
Thanks for your response. I already had the "Control of Phone" settings, but missed the Monitoring C...

Re: Is silent monitoring supported on Jabber Softphone?

Created by in Contact Center
11-01-2019
11-01-2019
Thanks so much. I can't believe I missed that. Adding the Recording and Monitoring CSS resolved the ...

Is silent monitoring supported on Jabber Softphone?

Created by in Contact Center
10-31-2019
10-31-2019
We are looking at moving to Jabber softphone for our agents and supervisors. I have one supervisor s...

UCCX 10.6 Finesse Agent Email Discard/Delete Button

Created by in Contact Center
10-17-2018
10-17-2018
While working in Finesse Agent (UCCX version 10.6) Does anyone know of a way to allow Agents to dele...
Public Statistics
Date Registered ‎08-05-2005 01:26 PM
Date Last Visited ‎03-09-2022 10:31 PM
Total Messages Posted 23
Total Helpful Votes Received 40
Helpful Votes Given To