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jabber client inside network: you cannot access outside of your corporate network

jaheshkhan
Level 4
Level 4

Our client facing issue while login to jabber iphone client inside LAN network. The error message is as follows:
"you cannot access outside of your corporate network"

 

What could be the reason..

The issue is not for all users only for certain amount of users.

From the same iphone jabber client they cannot login with different account as well. They reset the client and tried. they uninstalled the jabber client and installed it back and then tried. but it all ended with same error message.

1 Accepted Solution

Accepted Solutions

jaheshkhan
Level 4
Level 4

WE found jabber user in subscriber only facing this issue. 

Restarted IMP Publisher first then IMP Subscriber . Then we found HA in presence residency group ended in failover status. Clicked failover button for publisher and subscriber and both server ended up normal status.

 

then user is able to login to server without any issue

View solution in original post

15 Replies 15