07-21-2021 12:17 PM - edited 07-21-2021 12:20 PM
Hi all, I've tried searching for this but coming up empty. We recently had a user with a name change. We changed only the Active Directory display name and the email address. The username has not changed. I've verified the info from AD has synced with CUCM (we are on 11.5).
In Jabber, the user's display name has changed to their old email address, and when we view the profile, it shows only email address and IM address, no other info. Also, a separate Jabber contact has appeared with the new username, but the user is unable to use it.
I've tried signing out, resetting Jabber and deleting the files here:
I'm not sure what else to do. Any ideas?
Thanks
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07-27-2021 05:56 AM
We ended up just changing the AD username to reflect the name change. This was easier and quicker than trying to find the issue or opening a TAC.
07-22-2021 05:19 AM
Check and see if you're using mail -> Directory URI , and the directory URI scheme with IM and Presence.
If this is the case, changing the email address will modify the user's JID, essentially creating a different IM account.
Mismatches between the user portion of the JID and the end user ID can be somewhat tricky - I would recommend a search on that subject to see what others have had to tangle with there.
07-22-2021 08:05 AM
We are using the mail attribute to sync the directory URI, but we are using the IM Address Scheme UserID@[Default Domain]. I'm not sure if this would cause the same issue you mentioned.
07-27-2021 01:55 AM
Hi,
From what you described above, it sounds like a possible issue with connecting to the AD server. That's one of the main reasons why the display name appears as mail instead of what's configured in the LDAP server. If the issue still persists, click on the gear icon > Help > Show connection status to see the status of 'Directory' connection. Please attach a screenshot if you can.
-Sankar
07-27-2021 05:56 AM
We ended up just changing the AD username to reflect the name change. This was easier and quicker than trying to find the issue or opening a TAC.
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