Jabber for Mac Deployment - Configuration URL

[greglowe1329]

Hi All,

I'm trying to test Cisco's documented Configuration URL processes for Jabber for Mac Clients.

So far I haven't been been able to configure the service domain using the URL. I launch the configuration URL from Firefox, I then receive a Firefox prompt requesting confirmation for the application in which to send to. Once I choose Jabber. Jabber launches I receive an error: Failed to set configuration - Failed to set configuration at this time.

 

The URL I'm testing is: ciscojabber://provision/?ServicesDomain=uc.company.com

uc.company.com is replacing real service domain for my deployment

Has anyone had better results setting the ServiceDomain on Jabber for Mac deployments?

I can also confirm required _cisco-uds SRV records are deployed and finding services automatically works but i'm trying to avoid having users need to enter there username@company.com

I'm using the latest version 11.6 

[Md Hasan · Accepted solution]

Can you try clearing out cache folder for Jabber?

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCut82162/?reffering_site=dumpcr

They might exist in:

/Users/<userid>/Library/Caches/

/User/<userid>/Library/Preferences/

/Users/<userid>/Library/Logs/

[greglowe1329]

Thanks Md Hasan.That was the issue!

I also had to remove

/Users/<userid>/Library/Application Support/Cisco/Unified Communications

[andresudt]

This is the right answer. removing the others MD Hasan reported did not correct the issue, this one did.

Thank You

Andres Sarmiento