I configured Voicemail Server, Voicemail Profile and Mailstore on CUPS as it says the configuration guide, but when I try to listen to voicemail messages on Jabber for Windows, I only hear noise. On Jabber for iPhone there is no problem.
Any ideas where to look at??
Do you see the blue progress indicator moving along the message as it is playing back?
Is it the same for all voice messages including new messages that were left since you changed the port number?
Do you hear the messages when you play them through the web interface (http://
There is no indicator when a select to play a message, you can hear a noise and then goes back to play option, ant it's the same, I change the port on Mailstore to TLS/7993, create new message, ant it's the same.
Just to know, on iPhone I can hear secure voice message, also on ViewMail for Outlook and Web Inbox, only on JFW can't.
From the description of the behaviour, it sounds like there's a mismatch between the server and client configuration. If the voice message is appearing as secure in the Web Inbox and the JFW Advanced Voicemail configuration is also set to secure (as in this screenshot), then it sounds like it's a problem that will need to be escalated with logs to TAC.
The Voice Mail Credentials are actually set on CUPS itself. If you don't see Voice Mail credentails option under File -> Options -> Phone Accounts
that means you have set "CUP" as the credentail source on CUPS Admin Page -> Application -> Cisco Jabber -> Settings
That option is fine as long as your end user's account are LDAP Integrated on CUC, however, if they are not integrated with LDAP and only sync'd via CUCM, then you would have to use the Web Application Field.
This is a system-wide setting, so changing the setting from "CUP" to "Not set" credential source for Voicemail will change setting for all users using CUPC and or Jabber.
If you only have Jabber deployed and voice mail is not working, then you can change this and then exit out of Jabber and re-login and now goto File -> Options -> Phone Accounts and enter the Web Application password.
Let me know if that works or if you still need help.
This is crazy, I made the changes that you said and now the Phone Accounts options it's enable, I input my credencials and it seems that everything it's fine, I end session and login, but when I try to hear a new voicemail message, again only noise. I try on another PC with same behaviour.
Juan Carlos Arias