About Juan Carlos Arias Perez

Juan Carlos Arias Perez · 03-07-2022

Hello, got some problem to initiate Webex Phone Services on my Webex App, I define the UCM address and domain but there is no option to input credentials to log in when I press the option Connect, can someone help me with the requirement configuratio...

Juan Carlos Arias Perez · 08-17-2021

Hello, B-ACD v3.0.0.7 is configured on CallManager Express for Call-Queue and AA services with no option selected, just play a prompt and forward call to a voice hunt-group, when the call is answered by an agent, if he wants to transfer the call to a...

Juan Carlos Arias Perez · 05-20-2021

Hello, I´m trying to configure B-ACD v3.0.0.7 on CallManager Express v12.6 for Call-Queue and AA services with no option selected, just play a prompt and forward call to a voice hunt-group, but it seems that the script has a problem working like this...

Juan Carlos Arias Perez · 05-15-2021

Hello, can someone please help me with a configuration guide with requirements for integration of AD with FTD (FMC) using ISE as Identity source for captive portal authentication. Regards,Juan Carlos Arias

Juan Carlos Arias Perez · 05-12-2021

Hello, do I need to install CCP server to enable Desktop Chat on Finesse?? Regards,Juan Carlos Arias

Juan Carlos Arias Perez · 03-09-2022

Hello @Igor Lukic , thanks for your help, I will work on it, I notice that have some other issues with Local Gateway. Regards,Juan Carlos Arias

Juan Carlos Arias Perez · 03-08-2022

Hello @Igor Lukic , question, it´s a requirement to make it work to use SSO on CUCM?? Regards,Juan Carlos Arias

Juan Carlos Arias Perez · 03-08-2022

Hello Igor, that´s right, my CUCM Tomcat certificate is self-signed and not using SSO. Regards,Juan Carlos Arias

Juan Carlos Arias Perez · 08-17-2021

Hello, got more details about this issue, please take a look at attached file with debug. This are the details:Calling Number: 157-9399Called Number: 14951495 it's the AA pilot number, option 1 is a hunt-group (list 301,302,303,304), the call was ans...

Juan Carlos Arias Perez · 08-09-2021

Hello Pablo, verify your destination option in call consult transfer, also follow the track of script is taking enabling a debug. Could you please share your LABEL 4 and LABEL 2 configurations.I have a similar configuration and it´s working.Regards,J...

Member Since	‎08-11-2004 04:56 PM
Date Last Visited	‎07-29-2022 06:12 PM
Posts	441
Total Helpful Votes Received	85

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Can´t initiate Webex Phone Services on Webex App

B-ACD Call transfer not success

B-ACD Call forward when no option selected

Integration of AD with FTD using ISE as identity source

CUCCX 12.5 CCP for Desktop Chat

Re: Can´t initiate Webex Phone Services on Webex App

Re: Can´t initiate Webex Phone Services on Webex App

Re: Can´t initiate Webex Phone Services on Webex App

Re: B-ACD Call transfer not success

Re: UCCX Script -Evaluate call in attention queue