About Juan Carlos Arias Perez

Juan Carlos Arias Perez · 08-26-2022

Hello, after upgrading BIOS version to 3.02 on UCS E160S-M3, I can´t login to CIMC or BIOS menu, I got a message to Set BIOS password in CIMC, but there is no option to input password via GUI. Any ideas how to fix this issue. Regards,

Juan Carlos Arias Perez · 03-07-2022

Hello, got some problem to initiate Webex Phone Services on my Webex App, I define the UCM address and domain but there is no option to input credentials to log in when I press the option Connect, can someone help me with the requirement configuratio...

Juan Carlos Arias Perez · 08-17-2021

Hello, B-ACD v3.0.0.7 is configured on CallManager Express for Call-Queue and AA services with no option selected, just play a prompt and forward call to a voice hunt-group, when the call is answered by an agent, if he wants to transfer the call to a...

Juan Carlos Arias Perez · 05-20-2021

Hello, I´m trying to configure B-ACD v3.0.0.7 on CallManager Express v12.6 for Call-Queue and AA services with no option selected, just play a prompt and forward call to a voice hunt-group, but it seems that the script has a problem working like this...

Juan Carlos Arias Perez · 05-15-2021

Hello, can someone please help me with a configuration guide with requirements for integration of AD with FTD (FMC) using ISE as Identity source for captive portal authentication. Regards,Juan Carlos Arias

Juan Carlos Arias Perez · 09-23-2022

Hello shantanu.adhya@tcs.com Glad you had a solution, but your question was upgrading to 12.5(1) SU2, in that case is different requirement. Please vote if it has helpful for you. HTH Regards,

Juan Carlos Arias Perez · 09-23-2022

Hello shantanu.adhya@tcs.com In that case then you need to upgrade first to 11.6(2) and then upgrade to 12.5(1) SU2, as it says in this link: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5_1_su2/inst...

Juan Carlos Arias Perez · 09-23-2022

Also consider the Compatibility Matrix for 12.5(1) SU2: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat12_0_5_SU2.html

Juan Carlos Arias Perez · 09-23-2022

Hello shantanu.adhya@tcs.com Please look at this link where you can find the requierements for the upgrade, but basically what you´re asking this is the answer: You can upgrade to Unified CCX version 12.5(1) SU2 only from Unified CCX versions 11.6(2...

Juan Carlos Arias Perez · 09-03-2022

Hello @ASUHIT3834770 , sorry for that, here are the steps to do that: - Go to Provision > Inventory > Filter and select WLC- Select Actions > Inventory > Edit Device- Validate credentials (CLI, HTTP(S) and NETCONF), they should pass, remember that NE...

Member Since	‎08-11-2004 04:56 PM
Date Last Visited	‎09-28-2022 12:01 AM
Posts	454
Total Helpful Votes Received	101

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UCS E160S-M3 How to set BIOS password

Can´t initiate Webex Phone Services on Webex App

B-ACD Call transfer not success

B-ACD Call forward when no option selected

Integration of AD with FTD using ISE as identity source

Re: UCCX Upgrade

Re: UCCX Upgrade

Re: UCCX Upgrade

Re: UCCX Upgrade

Re: all access points appears down in the DNA assurance