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Jabber Mac Clients don't have phone services

Beth Verish
Level 1
Level 1

I have several Jabber Mac users who don't have phone services today.  Windows users are fine.  Attached is a trouble report from a Mac user.  Any help is appreciated.  Thanks, Beth

1 Reply 1

Beth Verish
Level 1
Level 1

Per Cisco TAC I restarted our CallManager servers and that fixed the issue.  We did a capture and found out that CallManager was not responding to Jabber in a timely manner.  Windows kept trying to connect while Macs gave up.  Thanks TAC!