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jabber MRA not working (one way audio)

nareh84
Level 3
Level 3

hello

 

  i have configured cisco expressway test environment. jabber when present in inside network is working fine (registration, two way voice). i also changed the ip of external dns to inside subnet and change the dns of jabber, it was working as well. but i when i moved jabber client and external server to outside test environment (using one NAT) then jabber is registered but i there is one way voice. i can make call from desktop phone to jabber but cannot make call from jabber to desktop phone. ntp is sync and traversal zone is active. i think that issue is with the nat. see the attached diagram.following is the brief info regarding environment

 

cucm.test.com: 10.0.30.11

ips.test.com: 10.0.30.12

expc.test.com: 10.0.30.13

internal dns: 10.0.30.10

gateway: 10.0.30.1

 

expc.test.com: 10.0.10.2  (one LAN, static nat enabled, public ip address of expc mentioned)

public test ip of int: 10.0.100.20

public test ip of expe: 10.0.100.21

public test ip of jabber windows client: 10.0.100.55

public test ip of external dns server: 10.0.100.10

 

internal dns records:

AAA Records:

cucm.test.com  10.0.30.11

imps.test.com 10.0.30.12

expe.test.com  10.0.10.2

SRV Records:

_cisco-uds._tcp.test.com ----> cucm.test.com

_cuplogin._tcp.test.com ---->imps.test.com

 

 

External dns records:

AAA Records:

expe.test.com 10.0.100.21

SRV Records:

 _collab-edge._tls.test.com

 

Configuration on NAT Router:

---------------------------------------

int vlan 10

ip addr 10.0.10.1

ip nat inside

 

int vlan 30

ip addr 10.0.30.1

ip nat inside

 

int f0/0

ip addr 10.0.100.20 255.255.255.0

ip nat outside

 

access-list 10 permit  10.0.30.0 0.0.0.255

access-list 10 pmerit  10.0.10.0 0.0.0.255

ip nat inside source list 10 int f0/0 overload

ip nat inside source static 10.0.10.2 10.0.100.21

 

i have doubt regarding nat config and expe ip address mentioned in A record of internal DNS (highlighted in Red)

 

Regards

 

 

 

 

3 Replies 3

Nadir Khan
Level 1
Level 1

I am having the same issue with a 7821 phone using MRA.

What is the deploment method you are using for MRA..Single NIC or dual NIC

If using single NIC on epxressway-e, have you configured NAT reflection? aswell as enable static NAT

If using dual NIC, have you configured static NAT on E?

Have you verifed that all the firewall ports are opened?

Please rate all useful posts

Andrew West
Level 4
Level 4

As a starting point the Collab Solution Analyser tools do a good job validating MRA: https://cway.cisco.com/tools/CollaborationSolutionsAnalyzer/ 

 

Specifically the CollabEdge Validator.