Solved: Jabber MRA - "Cannot communicate with the server" error

Eduardo Cruz · ‎09-12-2015

Hello,

I'm installing Expressway-MRA and I getting this error when try to login. If I type a wrong password, for example, I get "Your user name or password is not correct". Could someone help me where are configuration mistake? Attached my logs and some print screens from Expressway-C and E.

Thank you

Chirag Vinchhi · ‎09-14-2015

Hi Eduardo,

Here's what i see in the logs:

2015-09-11 18:38:57,367 INFO [0xa161d1a8] [sets/adapters/imp/components/Log.cpp(33)] [JabberWerx] [log] - [XmppSDK]: #0, 271, Recv:<iq id='uid:55f349ed:281aacae:00000001' type='error' xml:lang='en' xmlns='jabber:client'><query xmlns='jabber:iq:auth'><username>eduardo.cruz</username></query><error code='503' type='cancel'><service-unavailable xmlns='urn:ietf:params:xml:ns:xmpp-stanzas'/></error></iq>

2015-09-11 18:38:57,372 INFO [0xa161d1a8] [ts/adapters/imp/components/Login.cpp(96)] [imp.service] [OnLoginError] - ****************************************************************
2015-09-11 18:38:57,372 INFO [0xa161d1a8] [ts/adapters/imp/components/Login.cpp(97)] [imp.service] [OnLoginError] - OnLoginError: (data=0) LERR_JABBER_AUTH <17>: Authentication error with server e.g. resource bind, TLS, create session or SASL error
2015-09-11 18:38:57,372 INFO [0xa161d1a8] [ts/adapters/imp/components/Login.cpp(98)] [imp.service] [OnLoginError] - ****************************************************************

It appears that there is XCP communication issue between VCS-C and IM&presence node, resulting in login failure.

Run through the below steps:
1> VCS-C > Configuration > Unified Communications > IM and Presence Service nodes > Check the IM&P server > Refresh servers

if that does not work, then restart XCP Router process (network service) on IM&presence node.

That should do the job.

Cheers,
/Chirag

View solution in original post

Chirag Vinchhi · ‎09-14-2015

Hi Eduardo,

Here's what i see in the logs:

2015-09-11 18:38:57,367 INFO [0xa161d1a8] [sets/adapters/imp/components/Log.cpp(33)] [JabberWerx] [log] - [XmppSDK]: #0, 271, Recv:<iq id='uid:55f349ed:281aacae:00000001' type='error' xml:lang='en' xmlns='jabber:client'><query xmlns='jabber:iq:auth'><username>eduardo.cruz</username></query><error code='503' type='cancel'><service-unavailable xmlns='urn:ietf:params:xml:ns:xmpp-stanzas'/></error></iq>

2015-09-11 18:38:57,372 INFO [0xa161d1a8] [ts/adapters/imp/components/Login.cpp(96)] [imp.service] [OnLoginError] - ****************************************************************
2015-09-11 18:38:57,372 INFO [0xa161d1a8] [ts/adapters/imp/components/Login.cpp(97)] [imp.service] [OnLoginError] - OnLoginError: (data=0) LERR_JABBER_AUTH <17>: Authentication error with server e.g. resource bind, TLS, create session or SASL error
2015-09-11 18:38:57,372 INFO [0xa161d1a8] [ts/adapters/imp/components/Login.cpp(98)] [imp.service] [OnLoginError] - ****************************************************************

It appears that there is XCP communication issue between VCS-C and IM&presence node, resulting in login failure.

Run through the below steps:
1> VCS-C > Configuration > Unified Communications > IM and Presence Service nodes > Check the IM&P server > Refresh servers

if that does not work, then restart XCP Router process (network service) on IM&presence node.

That should do the job.

Cheers,
/Chirag

Eduardo Cruz · ‎09-14-2015

Hi Chirag,

Thank you for your insight. The problem was the cup-xmpp and cup-xmpp-s2s certificates not had the CUP external domains as Subject Alternate names.

Thank you.