Jabber not generating sound for notifications

[khchow]

Hi

I am running Jabber (11.8.0) on a MAC (10.12.3) and I don't remember when Jabber stopped playing sounds when a chat comes in for example. It is completely quiet. Calls are ok, incoming calls are ringing fine and all my other apps like Outlook are generating sounds for their notifications. Any idea where to start?

Thanks.

[Jaime Valencia]

Might want to reach our internal IT for assistance.

[khchow]

Thank you, Jaime. Might do that as a last resort.

[quaintance · Accepted solution]

don't suppose you ever found resolution for this? I also have the problem along with some coworkers, internal tech support hasn't solved it

[Mary Specht]

I'm also having this issue. Thanks for noting that internal support hasn't solved it. At least that saves me a phone call. Anyone know if a fix is on the way?

[khchow]

After a few updates, I got sound again.

[Mary Specht]

I hope that happens for me. I'm using the latest—11.8.0 (249632)—and it's still a problem.

[khchow]

Mary, I am using 11.9.0 (253531) on Mac OS-X. Just FYI.

[Mary Specht]

That's interesting. When I open "Check for Updates..." it says I'm using the latest version available, so there's no option to update.

Is 11.9.0 a beta? Did you do anything special to get access to it?

[khchow]

Are you on ACE?

[Mary Specht]

I'm not sure, actually. How might I check?

[Gary Parker]

Just wanted to add a "me too". I've got a user with an iMac running OS X10.12.5 and Jabber for Mac 11.8.1 and a Sennheiser C60 headset. Setting audio volume and changing ringtones provides audio output, Jabber is set to use all devices for alerts, but incoming calls produce no audible alert.

[todd.ness@veritas.com]

is there any solution for getting sound to work on 10.12.6 and 11.9 jabber? makes it pretty tough to use as a communication tool when you don't know somebody is communicating with you.

[gdohmeier]

macbook pro , os 10.12.6, jabber 11.9.0 (254533) - no sound in chat... any solutions yet?

[cbronk127]

Ran into this problem with an end-user to fix it I went into Settings > Self Care Portal > Open Self Care > IM & Availability. There is a Do Not Disturb section make sure Turn on is not checked. 

Your admin can also check in call manager to make sure you aren't on DND.