Collaboration Applications

Hello , One of our Customer have a CUC with version 10.5. We are planning to migrate and upgrade to version 14. Am doing a upgrade with data export. Path 10.5>>11.5>>14. My Question is if i installed a 10.5 Version in new BE6000K with temporary IP ad...

Hello, I'm having this situation:In the call center we have PCs with softphones installed (Jabber) that replicate the traffic to a recorder in another site.Randomly, we are seeing high levels of Jitter in the flow that is replicated to the communicat...

Dears,i have Cisco jabber and i need to lock it for a meantime or for long time// is there anyway to know which steps can help me to do that from settings? 

Hi, I can barely make this post so I'm writing it very basically.I'm getting this error (in the title) when trying to start a webex meeting.May anyone please help?

Hi,  We are using jabber 11.6 ( for testing we have also 11.8, 12.0 ) in the CUCM Cluster ( 11.5 SU4) and users are facing weird issue while using the Jabber.  Intermittently the first call of the day is experiencing the one way audio.  In the logs a...

I've been asked to make simultaneous outbound calls to 4-10 cell phones from our Cisco phone system (UCM 12.5...soon to be 15) then route the first answered call, preferably into a Contact Center IVR then to a person. All subsequent answers to the ca...

Hello, I´ve disabled the Messaging and Presence features for our Jabber Clients, expecting, that past Chat Messages will be still accessible. This seems to be not the Case, since the Chat Icon in Jabber disappeared - I am sure this is just a GUI Sett...

hello, I would like export data (report or analytics) from Cisco Control Hub to Microsoft Fabric. Is there the possibility to have a scheduled job to export these data? If yes, is there the possibility to change the path where download the report (no...

I have a question about the Precision Queue SLA provided by CiscoAccording to the instructions of the documentation, we are installing- Service level threshold: 20s- Service level types: abandoned calls are ignoredReference documents below:https://ww...

Hi all, When I import a user from LDAP or CUCM I am can't login with the password of the user and I must change the Passphrase in the CUAC local,so there is no option to make regular authentication?

hi guys, i am running ver 1.20.4 cuac advanced.  it is integrated with cucm for directory source management.  i was able to import and create a user from cucm as operator. (cucm is integrated with AD)  but when we try to login to att console app, it ...