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Jabber on Windows - Retrieve Lost Chat

Dears,

This is a UC environment version 11.5

We have one user who lost the chat on Jabber for one day only. Chats before and after are available.

Any ideas why this might has happened? and is there a way to retrieve those lost chats?

Thank you

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Enthusiast

Which version of Cisco Jabber do you have? Did you create a jabber-config.xml file? This file is likely stored on your CUCM (TFTP) server. If so, does your jabber-config.xml file contain the AutosaveChatsLocation or MyJabberFilesLocation parameters?

 

EDIT: If configured, you can view the jabber-config.file with the following URL; http://<TFTP Server>:6970/jabber-config.xml