jabber settings not applying

[haroula.k]

Hi, I have to deploy the jabber client to 500 Windows 7 PCs.

I have tried using the command line in a bat file.

msiexec.exe /i "CiscoJabberSetup.msi" TYPE=CUP ADDRESS=10.22.50.12

DOMAIN=domain.com LANGUAGE=1033

I have tried creating an mst file.

I  have tried adding the settings to jabber-bootstrap.properties and  putting that in the C:\Documents and Settings\All Users\Cisco  Systems\Cisco Jabber dir.

Nothing seems to work. Evertime I launch the client, the connection settings are not there.

Any help appreciated

[coflaher]

Can you send a screenshot of what you see?

[Carwyn Jones]

Hi there,

I found if the jabber Client is not correctly installed with Admin privillages it was not able to write connection or Audio settings to  “\AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\Config”

Also i have noticed a change from clients 9-1-3 to 9-2 where 9-2-0 uses a "cache" folder at  “\AppData\Roaming\Cisco\Unified Communications\Jabber\CSF\Config\cache"

this cache folder stores settings on temp basis and these are distributed to config on client restart.

[Fabricio Mora]

Hi,

If you have a previous Jabber version installed on the PC the new settings will not be taken, this works fine for initial deployments yet not for upgrades; in case you have a previous Jabber version installed please make sure you uninstalled it and cleared all cached info.

Regards,

-Fabricio MS

[coflaher]

If you set CLEAR=1 as part of the install, it will wipe the old login data.