08-23-2017 11:22 AM - edited 03-17-2019 07:02 PM
Hi,
When I launch a call to my boss, it shows my co workers name. INTERMITENTLY... We checked to see that my boss didn't have my co workers number with my name stored as a contact. (he didn't, and with it being an intermittent issue, I didn't thing that was the issue) We each have a DID, but we are both call center agents with a shared outbound mask number. I verified in END USER management and I did find one odd thing.. my co workers IPCC Extension was wrong, however it wasn't mine, it was someone else’s, so I changed his to match his proper extension. I reset the 3 phones involved and test calls have so far been good. I support Cisco VOIP users so Im just curious if I come across this sort of issue again, aside from device associations , what other items can be checked? I think the reset did more than anything because even though my co workers extension was wrong, it wasn’t my extension so I doubt that was the cause. Any help is appreciated!
08-23-2017 11:35 AM
Jabber seems to want to base a lot of the name information on directory source information instead of the configured Alerting name field in the UCM.
I ran into this myself recently after I enabled the UDS LDAP Proxy Search. It doesn't seem to work very well and/or was confused about fields. Contact resolution failed intermittently or it would return users who had a name that started witih the same characters of a user's uid. No idea what was going on there, but rather than troubleshoot it I decided to turn that feature off. My suspicion was that some sort of throttling or rate limiting was breaking it otherwise.
08-23-2017 11:38 AM
Interesting..Ill keep doing some testing and see what else happens. I apprecaite teh quick response, Im brand new here and only posted a few minutes ago, so THANK YOU!!
08-23-2017 01:50 PM
SO we've done some further testing , Im still showing as George (my name is Tracie) .. is this UDS LDAP setting a global thing? We have a pretty big system and I dont thing I want to change something sytem wide when no one else is complaining. I show up corrcetly on his phone, buut not on his Jabber. Any other thoughts?
08-23-2017 03:02 PM
12-05-2022 04:52 AM
is there a way i can set the Jabber client to search and present ONLY alerting name as a contact incoming identity ? right now if it has a match of an End User Display name, it shows that and not the configured alerting name.
12-05-2022 10:04 AM
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