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Jabber status doesn't update

dboryskiewich1
Level 1
Level 1

‎08-27-2015 12:31 PM - edited ‎03-17-2019 05:28 PM

Hi,

We are running Jabber 11.0 and have found that the status doesn't always update.  Ex. Jabber may show that I'm on the phone but in reality I'm not.  It usually takes the other staff person signing out of Jabber and back in before the status updates correctly.  Is this a known issue for Jabber 11.0 or is this something that may need updating in our settings?

 

Thanks

Dana

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Pavel Herc
Level 1
Level 1

‎08-28-2015 01:13 AM

Hi Dana,

If you have a Presence cluster ( at least 2 servers with loadbalancing) then please try to reassign the user from one node to another ( it is just a workaround which works for our users) and it should be fine for some time.

More help maybe you can find here:

http://voiceonbits.com/2015/08/06/scenario47-jabber-users-see-offline-status-after-logging-in/

 

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