I think I have found the reason that the user do not see the Phone settings menu on the Enduser webpage... There is only the UDT associated in the Enduser on CUCM. and that could be the reason. But I ha e found out another strange thing : I have checked the users dependency records on the enduser page im CUCM and I have seen there 4 devices which should be  the user connected via Extension mobility dynamic but If I check the devices then I see that device is logged on only in one device ( what actually should normally be fine) on the other devices are now logged other users or a no users logged in. ) Can this point to an issue with DB? ... View more

hmm no I didnt, I have found out that non-working phone had another phone Common Phone Profile then the working on so I have changed it. Could this be the problem ? I will later talk to the user and change the PBT to that working one. ... View more

Hi, None working user has the template with 1L-40SD Working user has the template with 1L-4 SURL-36 SD i think. ... View more

Hi there, Thanks for the reply, I will test it also with the restart of the IM&P clusters. ... View more

I have the simmilar Problem only the versions of the Presence and Jabber are older (9.1.1 Presence, 9.7.4 Jabber) This issue exists for one user newly added. other users do not have such Problem and the communication between nodes  is set to "Router to router"     ... View more

I have one more update from the same customer. he told me that in time when I hear 4 ringtones on my phone he hears only 1 ringing in the headphones. I have checked the traces and found there such message: 26344149.008 |09:29:05.022 |AppInfo  |//SIP/Stack/Error/0xb093a710/sact_app_media_event_send_request: ignoring PRACK request answer   I have enabled PRACK and Early offer during the investigation as I tought that will help to speed up the call build but it didnt helped much (there was a problem with the MOH (I forgot to enable MId call invites with sendrecieve)). Then I have disabled the early offer for audio video calls but forgot to  shut down the Sending prack for every 1XX message with SDP Can be this as a cause for the ringing issue ? ... View more

Hi Jamie, thanks for the reply, I am looking in that really long :) and I do not know why this design of the dialplan has been used. The issue will be checked also by colleagues from sip trunk team and the configuration of the SBC will be checked along with the messages from the Telco provider. This Dialplan was used in the older version of the CUCM and was taken to the version 9.1.   ... View more

Hi Josh, meanwhile we have solved the issue, we have used traditional route patterns.. the problem was in the sending wrong type and plan settings to ISDN provider (External phone number mask didnt matched the translation pattern on the GW and therefore it was sent like unknown/unknown and correct value should be Plan : ISDN and Type: National) thank you very much for a piece of your time  and for replying on this topic. ... View more