Jabber Video Call Point to Point

[conie saga]

Hello ,

We have Jabber 10.5 with CUCM 10.5, IM&P 10.5

Jabber client is not able to make video call (point to point).

We have external camera connected to PC via USB cable.

In jabber client File->Option->Video, user can see selfview but in video call camera is not working.

Video capabilities are enabled under CUCM phone page option.

Any idea why video calls are not working ?

Regards,

[Ankoor Bek]

Hi,

Is the call made between two jabber clients in Soft phone mode ie. using CSF device ?

[conie saga]

Hi

Yes, it is CSF device

Regards,

[Andrey Shtykh]

MSI is installed?

Desktop phone video is enabled?

[Ankoor Bek]

Please provide a detailed call flow. And collect a PRT logs and share it.