keypad deactivated on Cisco Jabber for Android

[kena-austin]

Hi,

When I make a call with and I need to enter a PIN (FAC) using PC or iPhone from inside (WIFI) or outside (Expressway), the keypad is activated and I can entre the PIN, the call is ok.

Issue : but when I use Cisco Jabber for Android, the keypad is deactivated and I can't enter the PIN !! than The call can't be done !? is this a Cisco Jabber for Android bug ? any adea/help please ?

Note : In our company we have 90% Android phones, the solution for this issue is very important for us.

Thank you in advance

[VasnaVang-Lee8633]

Hello,

Can anyone help with this issue? I've got a user who one minute is able to dial on his Jabber keypad using an Android phone, but the next minute, he is unable to use the functionality again.

Thank you!

Vasna

[VasnaVang-Lee8633]

3:26 - called ins, hung up, froze
3:38 - called ins, hung up, froze 

Times when issue happens.  Jabber also freezes consistently for Android user.

Work completed:

+ rebuilt Jabber account

+ reset & reinstalled Jabber

Galaxy S9+ (SM-G965U)

Android version 10