We are running Meetingplace 8.6 audio only as a virtual machine. Today we started getting lots of help desk calls reporting garbly voice during conferences. I'm able to troubeshoot the switch/router and their qos settings and i'm not finding any issues.
Where do I even start to troubleshoot the Meetingplace 8.6 audio only? Are there logs on the server to look at?
The only thing we can think to do is use vmware sphere client to look at cpu usage on the virtual machine but that doesn't tell us much.
7. Ensure there is no co-residency on the ESXi host (MeetingPlace VM must be the only VM on that ESXi host).
In case all the drivers and versions are fine, and that everything seems to be alright, and you still experience audio quality, collect the packet captures and System Information Capture logs from MeetingPlace for the time of the issue, meeting #, and ANIs of affected participants, and reach out to TAC for further troubleshooting.
I hope this will help you start Troubleshooting process.