Most of the times It took about 5-12 minutes to get connected to webex meeting :- CWMS1.5 mr3

[pratik nimbalkar]

What could be the issue if browser/machine took about 5 tp 12 minutes to get connected to webex meeting ?

[dpetrovi]

Hi Pratik,

We would need to see the WBXtraces and possibly packet captures from the affected client device in order to identify what is going on. Usually, there is a connectivity issues between the client and server that can cause such delays. This is definitely not expected behavior, but also not likely to be caused by CWMS itself (especially not on 1.5 MR3).

Is this affecting all the end points of just a single end point, or end points in a specific region?

-Dejan

[pratik nimbalkar]

Thanks Dejan for your reply

This is affecting to most of the internet users/home users across globe. !

we are in process to collect webextracer logs