Movi Jabber Installation

[jgranata]

Hi all,

I want to test the new Movi Jabber in my machine with Windows7. Everything is ok during the installation, the problem start when I try to launch the client, the application show me an error message about the video drivers. the error message is: "New features in this version of Movi are not supported by your computer's graphics driver. Update to the newest graphics driver available and run Movi again." then show me another message: "supportabilitytest.exe has stopped working".

To fix this, I run the "windows update" and I can not found any new driver for my notebook (HP Pavilion dv4 Intel(R) Core(TM) i3).

Anybody can help me to fix this??

Thank you in advance.

Juan

[Paulo Souza]

Friend,

Go to HP support website and try to find there the latest driver version to your graphic card.

Paulo Souza

[jgranata]

Paulo,

Thank you for your answer, but I did it and HP doesn't have a new one... In fact I went to Intel web site to check too, but all the driver found doesn't run in my machine...

Thank you again

Juan

[Paulo Souza]

Friend,

Do you have OpenGL version 1.2 or higher installed on your computer?

If you have it already installed, so I suggest you to install another version of Cisco Movi, maybe previous version of the software, because from 4.2 to 4.3 many things have changed.

Regards

Paulo Souza

[jgranata]

Paulo,

I want to test the new version, in fact, I'm using the version 4.2 now without problem.

Thank you

Juan

[Alok Jaiswal]

What kind of grapchis card you have. What kind of direct x supportability for the card?

Thanks

Alok

[jgranata]

Alok,

Here is a brief of the information.

------------------

System Information

------------------

Time of this report: 2/23/2012, 15:16:55

       Machine name: ARG-GRANATA-L

   Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)

           Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

       System Model: HP Pavilion dv4 Notebook PC

               BIOS: Default System BIOS

          Processor: Intel(R) Core(TM) i3 CPU       M 330  @ 2.13GHz (4 CPUs), ~2.1GHz

             Memory: 4096MB RAM

Available OS Memory: 3894MB RAM

          Page File: 2636MB used, 7906MB available

        Windows Dir: C:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.01.7601.17514 64bit Unicode

---------------

Display Devices

---------------

          Card name: Intel(R) Graphics Media Accelerator HD

       Manufacturer: Intel Corporation

          Chip type: Intel(R) Graphics Media Accelerator HD (Core i3)

           DAC type: Internal

         Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_140A103C&REV_02

     Display Memory: 1696 MB

   Dedicated Memory: 64 MB

      Shared Memory: 1632 MB

       Current Mode: 1280 x 800 (32 bit) (60Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: unknown

         Monitor Id: SEC5142

        Native Mode: 1280 x 800(p) (59.994Hz)

        Output Type: Internal

        Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.1986 (English)

     Driver Version: 8.15.10.1986

        DDI Version: 10

       Driver Model: WDDM 1.1

  Driver Attributes: Final Retail

   Driver Date/Size: 10/30/2009 16:23:10, 5956608 bytes

        WHQL Logo'd: n/a

    WHQL Date Stamp: n/a

  Device Identifier: {D7B78E66-4306-11CF-4E74-0034A2C2C535}

          Vendor ID: 0x8086

          Device ID: 0x0046

          SubSys ID: 0x140A103C

        Revision ID: 0x0002

Driver Strong Name: oem1.inf:Intel.Mfg.NTamd64:iILKM0:8.15.10.1986:pci\ven_8086&dev_0046&subsys_140a103c

Thank you in advance for your help.

Juan

[ROBERTO GIANA]

I've got exactly the same issue. Are there any system requirements a PC has to fulfill for release 4.3? Haven't found any within the release notes.

It's a pitty that the error message is so inexpressively. Are there at least any log files / debug files that can be checked?

[sagreaney]

We've gone through this entire ordeal for the past few weeks in preparation for an enterprise-wide deployment.

Requirements for Movi 4.2 and Jabber 4.3 are almost identical.  I opened a TAC case and was told this is being seen by Cisco with users of some HPs, Fujitsus, and a few other devices.  The framework has changed a bit between 4.2 and 4.3, but they're virtually the same software.  Cisco has not come out and said there's an official issue yet.

Just FYI, for any Intel HD Graphics card, look at the driver version.  In your info above, yours shows:
Driver Version: 8.15.10.1986
Our testing has shown the build of the driver file for Intel HD Graphics has to be a minimum build of 2279.  The other numbers in the version # mean other things (i.e. "8" is Win7, "15" is the version of DirectX I think, etc.  For this purpose, we're mainly worried about the last 4 digits and of course that they're compatible with your OS.).

What we've had to do on machines in our environment is uninstall the drivers but check the box that says to delete the driver files.  Once that process is complete, see if you can do another Windows Update.  If the drivers that are downloaded aren't any better, or aren't a better build than 8.15.10.2279, you will have to manually download compatible drivers from Intel's site.

Good luck!

[LonThompson]

I've got the same issue.  I'm on a Lenovo T410S with an Intel Graphics HD (Core i5), version 6.14.10.5200 and just went through Intel's automatic update process.  I still am getting the same error.

Intel® Graphics Media Accelerator HD (Core i5)

Report Date:            4/12/2012

Report Time[hr:mm:ss]:        11:41:24

Driver Version:            6.14.10.5200

Operating System:        Windows XP Professional Service Pack 3(5.1.2600)

Default Language:        English (United States)

DirectX* Version:        9.0

Physical Memory:        2995 MB

Minimum Graphics Memory:    32 MB

Maximum Graphics Memory:    128 MB

Graphics Memory in Use:        39 MB

Processor:            x86 Family 6 Model 37 Stepping 5

Processor Speed:        2394 MHz

Vendor ID:            8086

Device ID:            0046

Device Revision:        02

*   Accelerator Information   *

Accelerator in Use:        Intel(R) Graphics Media Accelerator HD

Video BIOS:            2026.1

Current Graphics Mode:        1440 by 900

*   Devices Connected to the Graphics Accelerator   *

Active Monitors: 1

Active Notebook Displays: 1

    *    Monitor    *

Monitor Name:            Plug and Play Monitor

Display Type:            Analog

Gamma Value:            2.2

DDC2 Protocol:            Supported

Maximum Image Size:

Horizontal:            20.08 inches

Vertical:            11.42 inches

Monitor Supported Modes:

640 by 480 (67 Hz)

640 by 480 (75 Hz)

640 by 480 (72 Hz)

640 by 480 (60 Hz)

720 by 400 (70 Hz)

800 by 600 (72 Hz)

800 by 600 (75 Hz)

800 by 600 (56 Hz)

800 by 600 (60 Hz)

832 by 624 (75 Hz)

1024 by 768 (75 Hz)

1024 by 768 (70 Hz)

1024 by 768 (60 Hz)

1152 by 864 (75 Hz)

1152 by 870 (75 Hz)

1280 by 800 (60 Hz)

1280 by 1024 (60 Hz)

1280 by 1024 (75 Hz)

1280 by 720 (60 Hz)

1280 by 960 (60 Hz)

1920 by 1080 (60 Hz)

Display Power Management Support:

Standby Mode:            Not Supported

Suspend Mode:            Not Supported

Active Off Mode:        Supported

Raw EDID:

00 FF FF FF FF FF FF 00 04 72 A6 01 16 02 01 14

28 15 01 03 68 33 1D 78 2E 77 C5 A5 57 52 9C 25

11 50 54 BF EF 80 81 C0 81 40 71 4F 81 80 81 00

D1 C0 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C

45 00 FE 1F 11 00 00 1E 00 00 00 FD 00 37 4B 1E

50 10 00 0A 20 20 20 20 20 20 00 00 00 FF 00 4C

4E 5A 30 38 30 32 31 34 32 30 34 0A 00 00 00 FC

00 41 63 65 72 20 53 32 33 31 48 4C 0A 20 00 50

    *    Built-in Display    *

Monitor Name:            ThinkPad Display 1440x900

Display Type:            Digital

Gamma Value:            2.2

DDC2 Protocol:            Supported

Maximum Image Size:

Horizontal:            11.81 inches

Vertical:            07.48 inches

Monitor Supported Modes:

1440 by 900 (50 Hz)

1440 by 900 (60 Hz)

Display Power Management Support:

Standby Mode:            Supported

Suspend Mode:            Supported

Active Off Mode:        Supported

Raw EDID:

00 FF FF FF FF FF FF 00 30 AE 36 40 00 00 00 00

00 12 01 03 80 1E 13 78 EA E5 95 93 56 4F 90 28

28 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 C1 29 A0 E4 51 84 1A 30 30 20

36 00 2F BE 10 00 00 19 DE 22 A0 2C 51 84 7E 30

30 20 36 00 2F BE 10 00 00 19 00 00 00 0F 00 95

0A 32 95 0A 28 1E 09 00 4C A3 42 54 00 00 00 FE

00 4C 54 4E 31 34 31 42 54 30 38 30 30 31 00 CB

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[ROBERTO GIANA]

Finally I have it running on my Lenovo W500. It's a question off the chipset which is in use, controlled through the BIOS settings. The W500 notebook comes with two grafic card chipsets on board. The "ATI Mobility FireGL V5700" and the "Mobile Intel(R) 4 Series Express Chipset Family" for power saving. If I configure my BIOS to use only the Intel card it doesn't work. If I configure it to go for the ATI chipset it works fine.

I guess that the Intel Chipset misses the required features for Movi, but the ATI has it all. Change the BIOS, update the drivers of the other grafic card and it should work.