MRA cannot make video calls

[rperez1976]

Hi team!

We have a customer with Expressway-E/C deployed and MRA enabled. Login works fine and also telephony services. The problem is that we are unable to set up video sessions from Jabber MRA Clients (Android, Iphone, Windows) towards jabber clients inside of the company. Also the video session between Jabber clients on MRA is not working. Any ideas??

Thanks in advance.

[Vaijanath Sonvane]

Hi,

May be you should try this solution from below post:

https://supportforums.cisco.com/t5/unified-communications/jabber-mra-audio-but-no-video/td-p/2975331

If it doesn't work, please post Expressway-C and Expressway-E logs.