Hi Folks,
Our presence in Jabber 9.6/9.7 for Windows works fine in that everyone who has a meeting in Outlook is shown as "in a meeting", everyone who is away either due to a locked workstation or 15 minutes inactive shows as away, and users with a specified CTI device in CUCM 9 show are on the phone show as "on the phone", but users who are logged into a phone with extension mobility don't appear as "on the phone" when they are.
This effectively means that our users who sit at one desk and have a specified CTI device work fine, but our hotdesking users that log into a phone and PC that is available do not.
Why might this be the case?