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No Unity voicemail notification on shared line forwarded to voicemail

ccazz
Level 1
Level 1

I have a shared extension (DN) that appears only on two desk phones. The line is set to forward right to voicemail. I do not receive any notification on the desk phone of missed calls or voicemails. Right under the extension on the phone display you see "forwarded to voicemail" As soon as I remove the forward all, you see the voicemail notifications pop up.  Is there a way to have both the forwarding set and receive some kind of voicemail notification without having to keep checking the line for voicemail?

Thank you.

1 Accepted Solution

Accepted Solutions

You can silence that DN line appearance in CUCM and shorten the CFNA timer to a few seconds. The phone will show the call briefly before forwarding. Those are the only choices I'm aware of. Personally, I'd configure a simple email distribution list for that group and direct CUC missed call notifications to it.

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