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Non-Contacts are showing as offline

Hello everyone,

 

I'm experiencing this following issue:

 

When I search for someone on Cisco Jabber the user is showing as offline, if I add this one on my contact list or start some relation with that, this user shows online.

 

Below are the prints:

danielana.PNG

 

Daniel Damito I didn't trying to chat or call. That's why he is showing offline.

Ana Carolina I just clicked to call using the Call Button, she is showing online.

 

Both are registrered and in the fact online.

 

If I click to call Daniel, he will shows me as online.

 

Below I've added the Daniel to my contact list>

danielon.PNG

 

Can you please help me? It's a lab environment.

 

I don't know what to check and what to change to fix it.

 

I've no DNS Server.

 

Thanks :)

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Re: Non-Contacts are showing as offline

"I've no DNS Server"

Why did you point that out? DNS is required for a perfectly, well oiled Jabber experience. You should have DNS.

Anthony Holloway