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ogoegel
Beginner

PC hangs with J4W Softphone onlys

Hello

We are experiencing for users that have J4W with configured softphones ONLY a randomly issue:

Sometimes When they called, the call does not work and their PCs hangs.The only way to solve this is to Hardwarely restart the PC.

Has anyone this kind of issue ?

Jabber : 9.1.0

CUPS 8.6.4

Thx

Olivier 

1 REPLY 1
etamminga
Rising star

Hi,
Yes, we have steen this happen randomly with multiple users. A forced power down and up of the computer is the only thing you can do.
I've seen this happen less on the 9.1(2) release.

Regards,
Erik

Sent from Cisco Technical Support iPad App

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