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PC hangs with J4W Softphone onlys

ogoegel
Level 1
Level 1

Hello

We are experiencing for users that have J4W with configured softphones ONLY a randomly issue:

Sometimes When they called, the call does not work and their PCs hangs.The only way to solve this is to Hardwarely restart the PC.

Has anyone this kind of issue ?

Jabber : 9.1.0

CUPS 8.6.4

Thx

Olivier 

1 Reply 1

etamminga
Spotlight
Spotlight

Hi,
Yes, we have steen this happen randomly with multiple users. A forced power down and up of the computer is the only thing you can do.
I've seen this happen less on the 9.1(2) release.

Regards,
Erik

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