Phone control works in Jabber 9.1.4 doesn't work with 9.2 doesn't

[acgarcia]

                   I have a strange problem.  Any Jabber for Window 9.1 works with phone control.  If I download the latest Jabber for Windows 9.2.x then phone control stops working.  This happens to all users and different PCs.  I have checked my configuration over and over and just can't figure out what could be wrong.

Any suggestions?

[acgarcia]

Update:  I have upgraded my CUCM cluster and CUPS to 9.1 from 8.6.2 and still have the same exact problem.  Can someone at Cisco chime in here and give me a clue where to hunt down this problem?

[joscespe]

Can you try clearing the  local and roaming cache

C:\USERNAME\Application Data\Cisco\UnifiedCommunications

[acgarcia]

Jose,

I had tried clearing out the cache and deleting the config files several times.

I set down yesterday determined to shotgun the problem.  Finally, it started working when I put the CtiServer1 under the Phone element parameter in the jabber-config.xml.  I thought this configuration is gotten fromt the profile in CUCM IM???  Why did I have to put it in the jabber config, I don't know, but that is what fixed it.  Can someone point me to any documentation that states that you must do this if you upgrade from Jabber for Windows 9.1.x to 9.2.x?

[joscespe]

can you pls tellme which port are you using under CUCM->LDAP->Authentication

[acgarcia]

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