cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
278
Views
0
Helpful
2
Replies
Highlighted
Contributor

ReRegister SX unit to WebEx Hub Remotely

Customer currently has SX20/SX10 units deployed that register to a VCS Expressway.

Need to ReRegister them to their WebEx Hub.

Is there a document on the steps to get this done and can it be done remotely?

Thanks

Everyone's tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Contributor

Re: ReRegister SX unit to WebEx Hub Remotely

FYI

Information from a WebEx Teams Space, I now have the information

Need to have someone at each device that is going to be re-registered.

1) in the WebEx Hub, Define the Places where the new devices are going to be

2) add the licenses/provision the devices in the Hub

3) at each device, perfrom a Factory Reset and through the process select the WebEx cloud(that might not be the exact option)

4) There is a code that is shared between the Cloud and the end unit

5) once connected, re-pair the Touch 10 to the endpoint

There is likely to be a software upgrade on the end units during this process

As new devices are added, their Directories will automaitcly update as each new device is added.

 

 

View solution in original post

2 REPLIES 2
Highlighted
Contributor

Re: ReRegister SX unit to WebEx Hub Remotely

FYI

Information from a WebEx Teams Space, I now have the information

Need to have someone at each device that is going to be re-registered.

1) in the WebEx Hub, Define the Places where the new devices are going to be

2) add the licenses/provision the devices in the Hub

3) at each device, perfrom a Factory Reset and through the process select the WebEx cloud(that might not be the exact option)

4) There is a code that is shared between the Cloud and the end unit

5) once connected, re-pair the Touch 10 to the endpoint

There is likely to be a software upgrade on the end units during this process

As new devices are added, their Directories will automaitcly update as each new device is added.

 

 

View solution in original post

VIP Advisor

Re: ReRegister SX unit to WebEx Hub Remotely

If I recall correctly, I believe you need to pair the Touch10 to the Endpoint before you activate it to the Webex Cloud.

Edit: https://collaborationhelp.cisco.com/article/en-us/WBX000028836 says "Cisco Touch 10 devices must be paired with endpoints or room devices before the endpoint is activated on Cisco Webex Teams."

 

Wayne
--
Please remember to rate responses and to mark your question as answered if appropriate.
CreatePlease to create content