SAML SSO for Entra Enabled Jabber isn't auto logging into Voicemail

[JessVW86]

We just set up SAML SSO though Entra, All users can log into Jabber and make calls, but the Visual VoiceMail is not auto authenticating with the users Entra (365) account information. Is there a step we missed, I can't seem to find anything in the documentation.

[allpowersvc.com]

Hi there,

It sounds like you've successfully set up SAML SSO through Entra, but Visual VoiceMail isn't auto-authenticating. Here are a few things to check:

1. Permissions: Ensure Visual VoiceMail has the necessary permissions in Entra (365).
2. Jabber Configuration: Verify the configuration settings for Visual VoiceMail integration.
3. Certificates: Ensure SAML SSO certificates are trusted and correctly installed.
4. Documentation: Revisit Cisco’s documentation for any missed steps.

If these don't resolve the issue, consider reaching out to Cisco or Entra (365) support for further assistance.

Best, allpowersvc.com

[Jonathan Schulenberg]

Is SAML configured on CUC with the same IdP? What is the Service Profile set to for the CUC authentication source?

[allpowersvc.com]

Yes, SAML should be configured on Cisco Unity Connection (CUC) with the same Identity Provider (IdP) that is being used for your other applications to ensure seamless authentication.The Service Profile for CUC should be set to use SAML SSO as the authentication source. This can typically be configured in the CUC administration interface under the user’s service profile settings.

[JessVW86]

Yes, SMAL is configured with the same IdP, if I'm looking in the right place it says "credentials source for voicemail service" is Unified CM - IM and Presence