Save chat messages automatically to Database

[Daniel Flieth]

Hi, i just want to ask if its possible to save the personal Chat history with any contact to an database. As far as i know there is only the Option to save it in Outlook.

But is there also an Option to save Chat to a database and Access this Chat from any device, like iphone, mac, Windows or android?

Best Regards

Daniel

[Jaime Valencia]

Yes, it's called compliance and you can either just use an external DB, or buy a full compliance product with other features.

Access to the external DB would be completely on you, you'd need to create the front-end for that.

If you buy a compliance product, that would depend on whether the product provides that feature or not.

[Mark Swanson]

Daniel,

Technically, there's another option to save/retrieve chat logs besides Outlook. The parameter is called AutosaveChatsLocation. By default, this parameter should be enabled. After the user closes the conversation (chat) window, the chat log is saved under a local folder called MyJabberChats. You (Admins), or users can always change the folder path by going here;

Click on Jabber's Menu > File > Options > Chats and under Autosave Chats, verify the "Autosave chat sessions to..." checkbox has been checked. If needed, change the folder path. Admins can change the folder path globally via jabber-config file. Yes, I know. This doesn't address your 2nd question about accessing the chat logs from multiple devices.

With that being said, Jaime is completely right. If users want or need the ability to retrieve chat logs from any device, then your options would be Message Archiver (or) Third-Party Compliance Server. Cisco is pretty vague about which Third-Party Compliance Server (solutions) they support. They don't provide a list of pre-approved solutions. You need to reach out to Cisco, if you want to know. I assume... any Oracle-based, PostgreSQL-based or MS SQL-based Third-Party Compliance Servers (solutions) would be Ok.

What do you think Jaime?

[Jaime Valencia]

I agree, MS SQL compatibility is only in the latest IM&P releases, oracle and postgre work on any release.

The auto save chat is not for all Jabber options/platforms. If they want to save the chat from any Jabber, then only compliance would work.

These two are some of the most common options I've seen:

https://www.verba.com/solutions/compliance/

http://donomasoftware.com/donoma-stonescribe/

I couldn't recall the one from Donoma, and while searching I also found this one which I haven't seen before:

https://www.17a-4.com/dataparser/cisco-jabber/