Spark SIP Address for users in a hybrid service

[sjonnada]

For creating spark SIP addresses, can I use just my domain name as a host name? For example, in one of the spark documents I see that spark users are configured as

username@example.call.ciscospark.com

where

• "username" is the user account in Cisco Spark.
• "example" is the value that you enter. It denotes the subdomain for your organization.

Can I have the sip addresses of my users as username@example.com, where username is user account in cisco spark and example.com is the domain of my organization?

I appreciate any help on this, thank you.

[skilambi]

Not to my understanding since it's cloud shared it has to have a unique URI so after that domain is fixed by cisco

We have asked for a way to shorten it

Thanks

Srini

[sjonnada]

Thanks Srini for your response. But how about in a Active Directory Sync scenario, shouldn't the spark users have the email id configured in Activedirectory as SIP URI?

[sjonnada]

Srini,

One quick question, can I delete a spark subdomain from an organization account? I have used a subdomain on one of my trial accounts and now I want to use it for a different subscribed account.

Thanks in advance.

[skilambi]

Are you asking to make hybrid services work or for something else in terms of configuring it in AD? On the sub domain best to open a case with webex partner support webexpartnerhelp@cisco.com

[sjonnada]

I thought spark will pull the sip uri from AD attributes, but now I understand the sip uri will be different even with AD sync.

[Lokesh Kumar Lal · Accepted solution]

The Call.ciscospark.com is the Cloud uri of the user where as username@domain.com is the SIP uri /directory uri.

When you enable users for Call aware/call connect , it checks the mail ID on the CUCM end user and activates the user for hybrid services and therefore creates a cloud uri with call.ciscospark.com sufix based on domain you specified.

If you try to dial user@domain.call.ciscospark.com or user@domain.com from hybrid infra endpoint , both should work.

[sjonnada]

Thanks Lokesh for the information. This clears off the confusion.