I noticed I have about 50 users in the Unified messaging accounts status page that that have a problem with the setup. I found that each user with an issue is not integrated with LDAP Directory. When I attempt to manually do so, I get this user cannot be found in the LDAP Directory. I have checked that this user and others have the correct information in AD. The users are pulled in to CUCM. I tried manually doing an LDAP sync on both cucm and cuc. I pulled logs and found this error when attempting to manualy integrate each of them with LDAP
%UC_JAVAAPPLICATIONS-3-UserSyncFail: %[Reason=Total number of users has exceeded the max number of users allowed.][Userid=96.ssawtari for AgreementId cd9737b7-bc04-78d8-e5f0-e0bddb5e5df4][AppID=Cisco DirSync][ClusterID=][NodeID=NHACUXN100]: User is not Synced
I did try restarting the DirSync service on each node and also rebooted the Unity Connection cluster last night. No change. Any idea why I am getting this error? The servers are built using a 10,000 user OVA. We are currently just under 5000 users.
We have over 10000 users in AD. However the issue resolved itself some how. I am able to integrate the users with LDAP where I was not before. The only troubleshooting I did was reboot the Unity Connection PUB and SUB but still had the issue when that was done. It was a few days after that this started working again. Strange..