What phone calling outbound number

[Cameron Whitehead]

I have a site that a phone keeps calling a number they shouldn't be.  I tried to find out what device it was by using the CDR export however the CDR export only seems to have inbound calls in it.  Is there something I need to do in order to have outbound calls show up also?

[Maren Mahoney]

Call Detail Records contain both inbound, outbound, and internal calls. Depending on what tool you are using to export CDRs, and from what you are pulling CDRs (CUCM or CUBE for instance) you may only see a subset.

Check your export for proper parameters. Also, you can access the Call Detail Record Analysis and Reporting Tool  CAR Administration Guide - Chapter: CDR Search  (You may need to start the CAR Web Service to fire up the tool.)

Maren