Introduction
CAD integration with SIP Phone's
Problem
Agent login in CAD failed with below error if they use SIP Phone's
"Login failed due to configuration error with the phone with Jtapi and unified communication "
Solution
To Control SIP phones RMCM user should have "Standard CTI Allow Control of Phones supporting Connected Xfer and conf" Permission along with "standard CTI enable "
Reference BUG:-CSCti46142