CAD Agent Login issue's with SIP Phone

[Ravi Shankar Pandit]

Introduction

CAD integration with SIP Phone's

Problem

Agent login in CAD failed  with below error if they use SIP Phone's

"Login failed due to configuration error with the phone with Jtapi and unified communication "

Solution

To Control SIP phones RMCM user should have "Standard CTI Allow Control of Phones supporting Connected Xfer and conf" Permission  along with "standard CTI enable "

Reference BUG:-CSCti46142

[Sivanesan Rathinam]

Hi - Above mentioned groups, Will be added by default in RMCM User of CUCM, once its created in UCCX.

We no need to add manually right?

[Ravi Shankar Pandit]

No only "Standard CTI enable" is added automatically . If you use SIP phone then you have to add "Standard CTI Allow Control of Phones supporting Connected Xfer and conf" Manually in RMCM .

[Sivanesan Rathinam]

Hi - Today i have installed New setup of UCCX 8.5.1 and created JTAPI and RMCM USER IN UCCX, When i checked the CUCM Application user Standard CTI Allow Control of Phones supporting Connected Xfer and conf and standard CTI Enabled added Autmatically.

[Ravi Shankar Pandit]

what is the version of your call manager ?. Because in TAC we got lots of cases where we this kind of issue's

[Joe Gilbert]

I had the same issue with CAD 10 and 8841 sip phone and your solution worked as well. Thank you, Ravi!