on 11-18-2014 06:49 PM
finesse logs can be directly collected from web as the below URL:
http://<FinesseServerIP>/finesse/logs/
Collecting finesse logs using SFTP:
How to configure SFTP Server:
“file get activelog desktop recurs reltime days x”
The Finesse log collection through URL seems be no longer working or available ?
hi Reena Mundary,
i tried to backup the finesse log but i get error "Invalid download directory specified", how to setup download finesse network directory/ download path?
thx before,
esraldi
I just used this method using . (dot) for the remote directory. Running Finesse 10.5.x
Just use ./ as a download directory
Hi Denis,
Even ./ is not working with me. I am using finesse 10.0.1
Hi Sheraz,
I would check first that you actually can login via sftp to the designated server and the home folder of that particular user. And that user has rights to create files.
regards
Just FYI, on my contact center instance, I needed to use the Finesse port (8445 in my case), in that URL to get to /finesse/logs/, if I just hit the contact center server itself, I'd get a not found.
How to collect logs from user PC for finesse user
How to login finesse server
How to collect logs from finesse server
use below link
https://supportforums.cisco.com/discussion/13212531/finesse-logs-user-and-server
how do I go about collecting these logs from UCCX/Finesse?
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