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Cisco Employee

                                                                                                                                                  latest update: Jan 2022

Dear all,

there is a lot of evolution on Hybrid services for On-Premises CUCM/BE6k solution. 

These kind of services allow customers to continue operate with on-premises Cisco Collab model and at same time get amazing workflows and capabilities from the Webex cloud. On this post I would briefly focus on Webex Cloud Connected UC(CCUC). I believe is worth for all CUCM admins to examine this. 

Screenshot 2022-01-11 at 7.10.01 AM.png


What is Webex Cloud Connected UC (CCUC)?

Is the ability to connect in a secure way your onpremises UC components (CUCM, CUCM IM&Presence, Unityconnection) to Webex Control hub.


Why do this?

To leverage the power of Webex platform to get analytics, monitoring, troubleshooting, certificate management and migration workflows for your on-premises Cisco UC deployments.  Find below just a few examples to get an idea of what we are talking about.


Example1:  leverage CUCM Analytics to gain valuable insights:

  • view call audio quality statistics
  • view Volume Status (successful,failed,dropped) 
  • drill down (which device pool had call failures? what were the failure reasons ? etc.)
  • select desired duration of historical data (1 day to 12 months)
  • view statistics on audio and video calls
  • find out distribution of calls by time (10:00-11:00 for example)
  • find out calls made per device type (phones, jabber, etc)
  • Monitor MRA related data (very relevant to remote working needs of today)

Nice video on Analytics : Webex Cloud-Connected UC - Analytics- youtube (6min) 

In summary, you get unique visibility on what is going on on your CUCM/BE6K cluster in a very powerful way! 


Example 2: WebRTMT
On operations side of things, use WebRTMT to monitor the real-time behavior of the CUCM/IM&Presence and Unity Connection.  A short 7 min video is better than words  
Example3: Troubleshouting
check what can do for you when investigating problematic call flow


Licensing requirements:

CCUC is free, does not require any license. 

a) If you have a Webex org already, you can activate CUCC from your Control hub as described below:

Sidenote: you have a webex org already if you use Webex Meetings or CVI or other webex cloud service or if you ordered flex3 for your CUCM lics (these include webex cloud messaging entitlements). 

b) If you don't have a webex org already, then you could proceed with a 0 price Flex 3 order to get a webex org and start using CCUC. 



Webex Cloud Connected UC datasheet

YouTube - Webex CCUC playlist - excellent youtube videos explaining value of CCUC

Webex Cloud Connected  UC Privacy Data Sheet

Cisco® Webex CCUC Overview (from

What's New in Webex Cloud-Connected UC

Analytics for your Cisco Webex® CCUC (from

System Requirements for Cisco Webex CCUC (from

Network Requirements for Cisco Webex CCUC (from

Set Up Cisco Webex CCUC for On-Premises Devices (from


Partner Resources for Webex Cloud Connected UC 

Webex Cloud Connected UC @salesconnect portal

there you can find very helpful TDM and BDM decks

Collaboration SEVT - Global Webinar- CCUC New Cloud Workflows for UC-OnPrem - PPT & video
Covers all aspects of CCUC divided nicely in sections plus demos


hope this helps

please rate if you find helpful

Index of all my collab community posts --> Looking for info on Cisco Collab solutions ? 





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