there is a lot of evolution on Hybrid services for On-Premises CUCM/BE6k solution.
These kind of services allow customers to continue operate with on-premises Cisco Collab model and at same time get amazing workflows and capabilities from the Webex cloud. On this post I would briefly focus on Webex Cloud Connected UC(CCUC). I believe is worth for all CUCM admins to examine this.
What is Webex Cloud Connected UC (CCUC)?
Is the ability to connect in a secure way your onpremises UC components (CUCM, CUCM IM&Presence, Unityconnection) to Webex Control hub.
Why do this?
To leverage the power of Webex platform to get analytics, monitoring, troubleshooting, certificate management and migration workflows for your on-premises Cisco UC deployments. Find below just a few examples to get an idea of what we are talking about.
Example1: leverage CUCM Analytics to gain valuable insights:
view call audio quality statistics
view Volume Status (successful,failed,dropped)
drill down (which device pool had call failures? what were the failure reasons ? etc.)
select desired duration of historical data (1 day to 12 months)
view statistics on audio and video calls
find out distribution of calls by time (10:00-11:00 for example)
find out calls made per device type (phones, jabber, etc)
Monitor MRA related data (very relevant to remote working needs of today)