XML Parse Error [4]

[cdnadmin]

This document was generated from CDN thread

Created by: Gordon Ross on 16-03-2010 06:30:16 PM
We've got an in-house developed app that has started causing phones to occasionally display this error.
 
Google & Cisco docs say it's an XML formatting error. But when I look at the XML generated, I can't see anything obviously wrong.
 
Can anyone offer any suggestions as to how to track the error down ?
 
Thanks,
 
GTG

Subject: RE: XML Parse Error [4]
Replied by: Brad Smith on 16-03-2010 08:05:11 PM
I had this issue with the multidirectory application that comes with the Cisco IP Phone Services SDK. It turned out that the OU in our Active Directory domain had changed. Once I updated the .asp file with that info, all was better.

Subject: RE: XML Parse Error [4]
Replied by: David Staudt on 16-03-2010 10:21:01 PM
Can you attach the XML request/response, or even better network packet captures of working and non-working test sequences?

Subject: RE: XML Parse Error [4]
Replied by: Gordon Ross on 17-03-2010 08:02:03 AM
Attached is a TCPDUMP of the request/response between the phone & our webserver of two requests.
 
The first request fails with the XML Parse Error. The second works fine.
 
Suggestions most welcome !
 
Thanks,
 
GTG

Subject: RE: XML Parse Error [4]
Replied by: David Staudt on 17-03-2010 04:59:31 PM
In the failure case, it looks like the <Title> element is 35 characters, which exceeds the 32 character limit in the schema.  Otherwise looks ok.