latest update: Sept 2023 - minor additions
June 2023 (added MSFT integration topic and latest PIWs)
Dear all,
there is a lot of evolution on Hybrid services for On-Premises CUCM/BE6k solution.
These kind of services allow customers to continue operate with on-premises Cisco Collab model and at same time get amazing workflows and capabilities from the Webex cloud. On this post I would briefly focus on Webex Cloud Connected UC(CCUC). I believe is worth for all CUCM admins to examine this.
What is Webex Cloud Connected UC (CCUC)?
Is the ability to connect in a secure way your onpremises UC components (CUCM, CUCM IM&Presence, Unityconnection) to Webex Control hub.
Why do this?
To leverage the power of Webex platform to get analytics, monitoring, troubleshooting, certificate management and migration workflows for your on-premises Cisco UC deployments PLUS, extremely important, is that CUCC enables advanced features for MSFT Teams calling integration (highlighting this as many people have not heard about latest enhancements on this area).
For MSFT Teams calling integration:
- Bi-directional Presence integration // more info here
- Call History and voicemail integration // more info here
- Synchronize and manage users from cloud AD(Azure for example) into CUCM // more info here
- Synchronize users and contacts from Unified CM or LDAP server to Webex // more info here
For analytics/monitoring/troubleshooting/autoprovisioning/etc:
please find below just a few examples to get an idea of what we are talking about.
Example1: leverage CUCM Analytics to gain valuable insights:
- view call audio quality statistics
- view Volume Status (successful,failed,dropped)
- drill down (which device pool had call failures? what were the failure reasons ? etc.)
- select desired duration of historical data (1 day to 12 months)
- view statistics on audio and video calls
- find out distribution of calls by time (10:00-11:00 for example)
- find out calls made per device type (phones, jabber, etc)
- Monitor MRA related data (very relevant to remote working needs of today)
Nice video on Analytics : Webex Cloud-Connected UC - Analytics- youtube (6min)
In summary, you get unique visibility on what is going on on your CUCM/BE6K cluster in a very powerful way!
On operations side of things, use WebRTMT to monitor the real-time behavior of the CUCM/IM&Presence and Unity Connection. A short 7 min video is better than words
More info here
Licensing requirements:
CCUC is free, does not require any license.
a) If you have a Webex org already, you can activate CUCC from your Control hub as described below:
https://help.webex.com/en-us/5qzwwy/Activate-Cisco-Webex-Cloud-Connected-UC-for-Organizations
Sidenote: you have a webex org already if you use Webex Meetings or CVI or other webex cloud service or if you ordered flex3 for your CUCM lics (these include webex cloud messaging entitlements).
b) If you don't have a webex org already, then you could proceed with a 0 price Flex 3 order to get a webex org and start using CCUC.
Resources:
Webex Cloud Connected UC datasheet
YouTube - Webex CCUC playlist - excellent youtube videos explaining value of CCUC
Webex Cloud Connected UC Privacy Data Sheet
Cisco® Webex CCUC Overview (from help.webex.com)
What's New in Webex Cloud-Connected UC
Analytics for your Cisco Webex® CCUC (from help.webex.com)
System Requirements for Cisco Webex CCUC (from help.webex.com)
Network Requirements for Cisco Webex CCUC (from help.webex.com)
Set Up Cisco Webex CCUC for On-Premises Devices (from help.webex.com
Adding a nice slide from CiscoLive BRKCOL-2062
Partner Resources for Webex Cloud Connected UC
Webex Cloud Connected UC @salesconnect portal
there you can find very helpful TDM and BDM decks
PIW - Collaboration - Sales - Cloud Connected UC Overview - PDF May2023
PIW - Collaboration - Sales - Cloud Connected UC Overview - Video May 2023
hope this helps
please rate if you find helpful
Index of all my collab community posts --> Looking for info on Cisco Collab solutions ?
rgds
Alkiviadis
