3rdPartyGadget for Finesse

[Homayoun Baghestani]

Hi ,

UCCX-Cluster :

System Version: 10.6.1.11002-15

I have some question and hope you can help me :

1-what is exactly the 3rdPartyGadget folder for Finesse?

2-do I need a separate Finesse server for this Gadget or can we integrate this in UCCX?

3-what is the easiest way access the 3rdPartyGadget folder in Cisco Finesse?

Thanks for your Support and Best Regards

Homayoun

[martyn.rees]

The folder is for hosting 3rd party gadgets that have been custom built. It is a folder on the finesse server, and you don't have to (but you can) host the gadget on an external server. This is what that folder is for.

To set up access to the folder, see the following reference, it isn't version specific. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_01110.html 

[Homayoun Baghestani]

Hi,

Thank you for your support.

How I understood I will active or install this folder only if I have 3rdpartyGadget for Finesse , correct?

If I try to access to this page I get  Page not found ???!!!

Best Regards

Homayoun

[martyn.rees]

Sorry, try this link https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_01110.html

[Homayoun Baghestani]

Fine

Thank you.

Best Regards

Homayoun