Sorry, try this link https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_01110.html ... View more

The folder is for hosting 3rd party gadgets that have been custom built. It is a folder on the finesse server, and you don't have to (but you can) host the gadget on an external server. This is what that folder is for.   To set up access to the folder, see the following reference, it isn't version specific. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_01110.html  ... View more

I'm testing against 11.6 I'll have to figure out how to debug the prompts.js and see if the init function is being executed. ... View more

Thanks Denise. Running the developer tools it seems that it is having an issue with Finesse not being defined, even though it is... ReferenceError: finesse is not defined onclick From the js file though I can see that it is defined. var finesse = finesse || {}; finesse.gadget = finesse.gadget || {}; finesse.container = finesse.container || {}; clientLogger = finesse.cslogger.ClientLogger || {}; finesse.modules = finesse.modules || {}; finesse.modules.prompts = (function ($) {     var user, states, dialogs, clientlogs, ... View more

Hi Denise, Yes, I have used the samplegadget as the base for this, and I think I've got the namespace correct. finesse.modules.prompts = (function ($) { The return section does contain the makeCall function. return { /**          * Make a call to the number from the XML          */         makeCall : function (number) {             clientLogs.log("makeCall(): Making a call to " + number); Dialog.makeConsultCall(fromAddress, number, {                 success: makeCallSuccess,                 error: makeCallError             });         },         /**          * Performs all initialization for this gadget          */         init : function () {             var cfg = finesse.gadget.Config;             clientLogs = finesse.cslogger.ClientLogger;  // declare clientLogs             gadgets.window.adjustHeight();             // Initiate the ClientServices and load the user object. ClientServices are             // initialized with a reference to the current configuration.             finesse.clientservices.ClientServices.init(cfg, false);             // Initiate the ClientLogs. The gadget id will be logged as a part of the message             clientLogs.init(gadgets.Hub, "prompts", finesse.gadget.Config);             user = new finesse.restservices.User({                 id: cfg.id,                 onLoad : handleUserLoad,                 onChange : handleUserChange             });             states = finesse.restservices.User.States;                         // Initiate the ContainerServices and add a handler for when the tab is visible             // to adjust the height of this gadget in case the tab was not visible             // when the html was rendered (adjustHeight only works when tab is visible)             containerServices = finesse.containerservices.ContainerServices.init();             containerServices.addHandler(finesse.containerservices.ContainerServices.Topics.ACTIVE_TAB, function() {                 clientLogs.log("Gadget is now visible");  // log to Finesse logger                 // automatically adjust the height of the gadget to show the html                 gadgets.window.adjustHeight();             });             containerServices.makeActiveTabReq();         }     }; }(jQuery)); ... View more

You would be needing to use the Mobile Skill Manager. It's not part of the Finesse desktop, but is still built in to CCX. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_6/configuration/guide/uccx_b_unified-ccx-administartion-guide/uccx_b_unified-ccx-administartion-guide_chapter_010011.html ... View more

It's kind of a tricky one given that it is still currently in the CCIE, but is also a feature that has been removed like Jaime mentioned.  ... View more

What sort of integration is the VG224 running? MGCP, skinny, or SIP? ... View more

Is it only some users or all? Are these new agents, or existing ones? ... View more

So what are your variable values showing as for those to values in the variables window for you in the script editor? ... View more

No problems, when I opened the script that you attached dateValue had a value of D[July 18, 2008 6:25:49 PM] and datestamp D[August 25, 2008 9:48:35 AM], which was then causing the script not to validate for me. ... View more

It appears as though your date formats in your datestamp and dateValue variables are not correct. When you validate the script it returns errors on both of these variables. Adjusting them to be correct then allows the script to validate successfully. ... View more

Does the rmcm application user have access to control the CSF device that the user is associated with/using? ... View more

What version of 10.5(1) are you on? You will need to be on SU1 in order to be able to go to 10.6. Once you are on SU1 of 10.5 then you can go straight to  10.6(1)SU2. ... View more