IT specialist with over 15 years experience in a wide range of skills having worked in Helpdesk, systems administration (Windows), network engineer, and IT consultant roles. Experience and certifications in a range of Cisco technologies including UC, route, switch, wireless (inc Meraki), and data centre. Also experienced and certified in Mitel, VMWare and Microsoft technologies, along with a vast list of hardware and software vendors in both on prem and cloud based solutions. Leadership of technical teams in day to day operations as well as projects, including team lead responsibilities in projects, delivery of training across a range of products (both end user and technical), and escalation of faults. A strong track record of building relationships with customers (including in a pre and post sales role) to become a trusted advisor, and provide accurate and reliable service, whilst understanding business needs and impact across various verticals. Currently studying toward CCIE Collaboration.