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I've got a gadget that I've built that will trigger a call to a set number when the button is clicked by an agent. I'm having issues though with the button push not then triggering any action from the event.The gadget is rendered in the agent window,...
Are there any sites out there that we could use as examples of a social miner implementation for a customer that is looking at moving to SM for their customer interactions. I have provided the web developers with the documentation and sample files fr...
Have got a new Expressway set up that is having issues with outbound calls that are receiving 488 errors when the call is placed from an SX20 out via a SIP trunk from the CUCM (10.5) to the Expressway C, and then through to the expressway E.When the ...
Have got an issue where when agents log in to the Finesse Desktop on a UCCX deployment (10.0) they are able to process calls, etc, but they are unable to view any live data. The boxes for the live data just show Loading Report, and leave the space wh...
I am currently in the process of getting Expressway C & E up and running in the lab, so don't want to use signed certs just for the testing purposes.A lot of the documentation states that you have to have TLS turned on for authentication with CUCM, C...
Have it running in production, though it was a while ago that I set it up, and I stupidly didn't even document it for future self. When I get some time I'll see if I can cobble together some steps
It doesn't appear to be API driven currently, but if you use the make a wish down the bottom of the page it will at least flag it that it's something that would be useful, and they may add it in in the future.
Sorry, try this link https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_0...
The folder is for hosting 3rd party gadgets that have been custom built. It is a folder on the finesse server, and you don't have to (but you can) host the gadget on an external server. This is what that folder is for.
To set up access to the folde...
