About martyn.rees

martyn.rees · 02-11-2018

I've got a gadget that I've built that will trigger a call to a set number when the button is clicked by an agent. I'm having issues though with the button push not then triggering any action from the event.The gadget is rendered in the agent window,...

martyn.rees · 07-22-2015

Are there any sites out there that we could use as examples of a social miner implementation for a customer that is looking at moving to SM for their customer interactions. I have provided the web developers with the documentation and sample files fr...

martyn.rees · 12-16-2014

Have got a new Expressway set up that is having issues with outbound calls that are receiving 488 errors when the call is placed from an SX20 out via a SIP trunk from the CUCM (10.5) to the Expressway C, and then through to the expressway E.When the ...

martyn.rees · 09-22-2014

Have got an issue where when agents log in to the Finesse Desktop on a UCCX deployment (10.0) they are able to process calls, etc, but they are unable to view any live data. The boxes for the live data just show Loading Report, and leave the space wh...

martyn.rees · 04-03-2014

I am currently in the process of getting Expressway C & E up and running in the lab, so don't want to use signed certs just for the testing purposes.A lot of the documentation states that you have to have TLS turned on for authentication with CUCM, C...

martyn.rees · 02-26-2018

Sorry, try this link https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_0...

martyn.rees · 02-26-2018

The folder is for hosting 3rd party gadgets that have been custom built. It is a folder on the finesse server, and you don't have to (but you can) host the gadget on an external server. This is what that folder is for. To set up access to the folde...

martyn.rees · 02-13-2018

I'm testing against 11.6I'll have to figure out how to debug the prompts.js and see if the init function is being executed.

martyn.rees · 02-12-2018

Thanks Denise.Running the developer tools it seems that it is having an issue with Finesse not being defined, even though it is... ReferenceError: finesse is not defined onclick From the js file though I can see that it is defined. var finesse = fine...

martyn.rees · 02-12-2018

Hi Denise,Yes, I have used the samplegadget as the base for this, and I think I've got the namespace correct. finesse.modules.prompts = (function ($) { The return section does contain the makeCall function. return { /** * Make a call to th...

Member Since	‎03-06-2011 09:54 PM
Date Last Visited	‎01-14-2021 09:56 PM
Posts	122
Total Helpful Votes Received	20

User Statistics

User Activity

Gadget not triggering button action

Example Social Miner Sites

B2B Expressway 488 error

UCCX Finesse Live Data Blank

expressway Self Signed TLS

Re: 3rdPartyGadget for Finesse

Re: 3rdPartyGadget for Finesse

Re: Gadget not triggering button action

Re: Gadget not triggering button action

Re: Gadget not triggering button action